assistant customer service manager

$27,040 - $35,360/Yr

C&S Wholesale Grocers - Monroe, WI

Full-time - Entry Level

Monroe, WI

Merchant Wholesalers, Nondurable Goods

About the position

The Customer Service Assistant Manager at C&S Wholesale Grocers is responsible for ensuring a positive customer experience at the front-end of the store. This role involves assisting the Customer Service Manager in maintaining high service levels, training associates, and managing customer relations effectively. The Assistant Manager acts as a goodwill ambassador, requiring strong leadership, communication skills, and the ability to handle multiple tasks efficiently.

Responsibilities

• Provide outstanding Customer Service and customer relations at the front-end.
• Train and coach associates to guarantee consistent performance and quality service delivery.
• React to customer concerns quickly and effectively while following SOPs.
• Follow and enforce all RCS procedures.
• Perform customer intercepts to verify customer satisfaction.
• Control store shrink by monitoring cashier product handling and ensuring shrink control procedures.
• Write the schedule weekly for front-end associates.
• Complete merchandising associated with the front-end and ensure associates are informed about promotions.
• Ensure merchandise returns are fulfilled throughout the day.
• Maintain a clean and safe environment for associates and customers by enforcing safety and sanitation policies.
• Maintain a friendly, professional, and organized image in all areas of the front-end department.
• Prepare and retain reports/logs needed for store audit and state inspection purposes.
• Maintain supplies for front-end and keep inventory of necessary items.
• Perform special store level tasks/projects as assigned by the CSM and store manager.

Requirements

• 1-2 years previous retail experience in the area of the front-end preferred.
• High School Diploma - General Studies.
• Working knowledge of all aspects of front end operations.
• Very strong customer service skills and communication skills.
• Management/leadership skills and strong decision-making skills.
• Conflict management skills and the ability to manage multiple tasks.