Northeastern University - Boston, MA
posted 4 months ago
The Assistant Director of Academic Operations plays a crucial role in ensuring the effective management and operational leadership of graduate, undergraduate, and global learner programs. This position is responsible for overseeing the program management team, which includes recruiting, retaining, coaching, and evaluating program managers. The Assistant Director coordinates curriculum and academic offerings, manages partner relations related to academics, and produces curriculum guides and plans. Additionally, they oversee course equivalencies and course matching, manage course registration procedures, and monitor student academic performance. The role also involves assisting in program development and ensuring quality program delivery, providing excellent customer service and support to students and faculty, and guiding program management staff to enhance the student experience and promote lifelong learning connections. In this position, the Assistant Director will recommend efficiencies and improvements for portfolio quality, delivery, and operational practices. They will build and maintain course schedules that account for program growth, campus expansion, instructor availability, student needs, and other relevant data points. The Assistant Director will operate the Banner scheduling system to maintain best practices in course caps, waitlists, degree program attributes, and meeting times and dates. Collaboration with lead faculty to staff and contract teaching assignments in alignment with academic operational deadlines and collective bargaining protocols is essential. The Assistant Director will also coordinate with partner institutions, collect and review course syllabi, and maintain accurate program curriculum on various platforms. The role requires direct management of program management staff to ensure operational efficiencies, navigate business processes, resolve issues, and serve as a coach and mentor. The Assistant Director will actively support a positive team culture, manage change, and provide a structured and transparent environment. They will also be responsible for performance management and development, ensuring compliance with university policies, and leading the selection and onboarding process for new staff. As a liaison for faculty issues and internal stakeholders, the Assistant Director will ensure alignment with university policies and participate in special projects that enhance the academic experience.