Assistant Director, Business Program Lead for Pega Transformation - Remote

$90,930 - $168,870/Yr

Northwestern Mutual - Franklin, TN

Full-time - Senior

Remote - Franklin, TN

Insurance Carriers and Related Activities

About the position

In 2024, we embarked on an exciting technology transformation journey. We are seeking an exceptional Assistant Director, Business Program Lead for Pega, to help us optimize the Pega platform and accelerate our transformation initiatives. As a pivotal member of our dynamic team of Program and Project Managers, the ideal candidate will be responsible for delivering and enabling technology transformation projects by effectively managing business resourcing. Our team sits within the business unit and is accountable for delivering projects on time and on budget while working directly with Product Management and Engineering teams. The ideal candidate will be instrumental in fostering a holistic employee experience, engaging stakeholders across the enterprise, and aligning cross-functional teams. Their technical acumen, particularly with Pega, and ability to quantify impacts will be critical. We are looking for a leader who can transform complex business challenges into strategic solutions that drive our goals forward.

Responsibilities

• Independently lead large, complex, and multi-faceted programs or portfolios.
• Define, maintain, and revise program objectives and deliverables.
• Create a unified plan to meet program goals.
• Build and motivate team members to take positive action and accountability for their work.
• Drive clarity on program objectives, priorities, and measures.
• Develop unique solutions to complex problems while ensuring alignment with organizational objectives.
• Identify, assess, and mitigate program risks and remove obstacles.
• Develop strong relationships with business leaders up, down and across the organization to manage expectations and implementation timelines.
• Facilitate connections across teams and workstreams to identify and manage interdependencies.
• Gather and deliver metrics required by the program.
• Use data to highlight successes and challenges, driving insights and action plans to adjust and pursue program goals.
• Apply extensive knowledge in program management, industry trends, and company products to incorporate insights into program objectives.
• Integrate multiple systems to build a unified experience for the employee and leverage advanced tools-like AI and omnichannel capabilities.
• Conduct complex analyses to define program deliverables and address business needs.
• Proficiently identify, assess, and manage program and project risks.

Requirements

• Bachelor's Degree in Business, Project Management, or related field preferred or significant directly-related work experience beyond the minimum required.
• Minimum 7 years in related roles with diverse project or program management experience, including analysis, design, documentation, and project management.
• Ability to work independently to scope, plan, and manage cross-department or multi-department programs.
• Demonstrated ability to lead and manage large, complex assignments with enterprise-wide impact.
• Ability to prioritize work, handle multiple tasks simultaneously, work under pressure, and meet tight deadlines.
• Excellent written and oral communication skills to engage with internal and external executive stakeholders.
• High degree of personal initiative and motivation.
• Project Management emphasis degree or PMI certification preferred.
• Experience with project methodology through all project lifecycle phases.

Nice-to-haves

• Strong understanding and experience with the Pega platform.
• Ability to engage and manage stakeholders across the enterprise effectively.
• Skill in aligning and coordinating cross-functional teams.
• Ability to quantify impacts and use data to drive insights and strategic action.