Hampton University - Hampton, VA
posted 4 months ago
The Assistant Director for Housing Operations at Hampton University will work closely under the guidance of the Director of Residence Life and Housing. This full-time position is pivotal in managing and administering the HamptonU Housing Portal, which includes overseeing billing processes and addressing all matters related to residence hall maintenance. The role requires a proactive approach to ensure that the housing operations run smoothly and efficiently, contributing to a positive living experience for students. In this position, the Assistant Director will oversee modifications to the HamptonU housing software system, which involves conducting testing of innovations and upgrades, analyzing data, and designing comprehensive reporting functions for StarRez. This includes managing housing applications, license agreements, and room assignments. The Assistant Director will also provide guidance and supervision to departmental staff on software usage, troubleshooting, system modifications, and process management, ensuring that all staff are well-equipped to handle their responsibilities. Additionally, the Assistant Director will be responsible for planning, preparing, and allocating fees, waivers, charges, and billing for meal plans and other components of student accounts. A significant part of the role involves managing maintenance issues in residence halls, overseeing repair requests, and renovation projects. The Assistant Director will collaborate with university staff on maintenance repairs and provide leadership within the Office of Residence Life & Housing for both staff and residents. The position also entails developing and overseeing a comprehensive communication plan for University Housing, utilizing the University Housing website and social media as effective marketing tools to attract and engage students while enhancing the university's image. The Assistant Director will review, recommend, and evaluate policies, procedures, programs, and manuals to enhance efficiency, effectiveness, productivity, and workflow. Furthermore, participation in the selection, training, and supervision of Residence Hall Directors, Graduate Assistants, and Resident Assistants is expected, along with supervising a full-time Administrative Assistant and student staff. The role also includes coordinating and developing partnerships with local apartment complexes, demonstrating strong organizational, project management, and time management abilities.