Assistant Director of Admission and Scholarship Operations

$72,530 - $79,997/Yr

University of Southern California - Los Angeles, CA

Full-time - Mid Level

Los Angeles, CA

Educational Services

About the position

The Assistant Director of Admission and Scholarship Operations at USC Rossier School of Education plays a crucial role in supporting the admission operations team, focusing on applicant evaluation and compliance with admission and scholarship processes. This position involves overseeing file review assignments, managing seasonal application readers, conducting audits, and ensuring effective communication with prospective applicants. The Assistant Director collaborates closely with the Director to maintain the integrity of the admissions process and implement strategies for graduate programs.

Responsibilities

• Serve as an auditor of Rossier graduate degree programs file reviewer notes and admission recommendations.
• Assist with the auditing of all admission processes for online and on-campus programs.
• Serve as point of contact to troubleshoot any questions related to the review of the application and provide ongoing technical support.
• Ensure Access & Equity in the admission process at USC Rossier; ensure that selective enrollment management standards are followed and admitted students meet academic and other standards.
• Continually update a process for documenting application and admission processing operations to manage business and operation needs.
• Work closely with the Strategic Enrollment Services team, Office of Graduate Admission, and Degree Progress to find technical solutions for business needs.
• Assist with all official correspondence to students regarding admission decisions.
• Develop and modify quality procedures and materials such as Standard Operating Procedures, operation manuals, and related enrollment management process documentation to manage business and operation needs.
• Assist with analyzing existing admission operation processes to measure, monitor and track compliance and efficiency.
• Monitor compliance to and effectiveness of university and department policies and procedures.
• Provide feedback on policies, procedures, and standards for efficient and effective operation of the graduate admission process to ensure guidelines and procedures are consistent with University mission, goals and applicable regulations, and are responsive to the needs of students and staff.
• Oversee the hiring, onboarding and supervision of temporary contract workers.
• Manage temporary contract worker budget, program assignment and monitor employee performance.
• Oversee daily workflows with a focus on adherence to established procedures and development of new solutions as needed.

Requirements

• 3-5 years of enrollment management experience in a university setting either undergraduate, graduate enrollment management, admission, scholarships, admission services is preferred.
• Candidates must possess a strategic understanding of graduate admission and scholarship operations.
• Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
• Previous experience and knowledge with a CRM, application software and knowledge of computerized student information systems is required.
• Ability to use and analyze data, create reports, spreadsheets, electronic presentation software in order to make and communicate data driven decisions.
• Strong interpersonal communication skills, the ability to maintain effective working relationships with clients, co-workers, and vendors, and excellent decision-making, time-management, and planning skills.
• Ability to work in a fast-paced work environment and manage multiple tasks simultaneously.

Nice-to-haves

• Staff supervision and management experience is preferred.
• Proven ability to manage multiple tasks simultaneously, follow through, and meet deadlines.
• Ability to exercise independent judgment.

Benefits

• Hourly range of $34.87 - $38.46 based on experience and qualifications.