Assistant Director of Clinical Operations

Samaritan-Daytop Village - Ellenville, NY

Full-time - Mid Level

Ellenville, NY

About the position

The Assistant Director of Clinical Operations plays a crucial role in the management and oversight of clinical operations within a nationally recognized Health and Human Services Agency. This position is designed for individuals who are passionate about making a positive impact in the community and are committed to providing high-quality care to clients. Under the general direction of the Program Director, the Assistant Director will provide both administrative and clinical support to the milieu staff, ensuring that the therapeutic environment is maintained and that all behavioral guidelines are adhered to. This role is essential in managing the day-to-day clinical operations and service delivery, which includes monitoring the quality and appropriateness of client activities. In addition to overseeing the therapeutic environment, the Assistant Director will supervise House Managers and Recovery Coaches, coordinate the clinical calendar, and help implement policies and procedures that enhance the efficiency of program operations. Regular supervision sessions will be conducted with assigned milieu staff to ensure compliance with agency policies and to identify training needs. The Assistant Director will also be responsible for ensuring that all program staff uphold the agency's Code of Conduct and comply with relevant federal, state, and local laws and regulations, including those related to confidentiality and privacy. This position requires a proactive approach to networking and communication with other departments as part of the program's management team. The Assistant Director will participate in quality improvement initiatives and other agency committees, contributing to the overall effectiveness of the organization. The role may also involve responding to facility emergencies and providing on-call administration as needed, making it a dynamic and impactful position within the agency.

Responsibilities

• Supervises and monitors the therapeutic environment to ensure that behavioral guidelines are followed, a therapeutic milieu is maintained and interpersonal relationships remain positive.
• Supervises House Managers and Recovery Coaches.
• Coordinates the clinical calendar including recreational and therapeutic services for the program.
• Helps implement and monitor policies, procedures, and systems necessary for the effective and efficient oversight of program operations.
• Provides regularly scheduled supervision to assigned milieu staff and documents supervisory sessions.
• Helps identify staff's training needs and, in response, plans, develops, and/or conducts training toward maintaining and improving staff competency and compliance with agency policy and procedure.
• Ensures that all program staff upholds the agency's Code of Conduct/Code of Ethics and comply with all Federal, state, and local laws/regulations, including 42 CFR confidentiality and HIPAA privacy and security regulations.
• Networks and communicates with other departments as a member of the program's management team.
• Participates in quality improvement/other agency committees or work groups.
• Performs other duties as requested.

Requirements

• High School Diploma or Equivalent.
• Two (2) years of professional experience in operations and/or within a clinical capacity in substance use/mental health treatment.
• At least One (1) year of experience functioning in an administrative/supervisory capacity.
• Available to work a flexible schedule as needed in response to program and staff needs.
• Computer literacy including proficiency in Microsoft Office Suite and EMR.
• Ability to maintain confidentiality.
• Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
• Possession of strong time management, writing, and communication skills.
• Evidence of excellent interpersonal skills; ability to supervise, coach, mentor, develop, train, and teach substance use providers/other clinical discipline providers.
• Ability to implement and monitor policy and procedure in accordance with agency guidelines.
• Knowledge of Federal and state law/regulations governing substance abuse treatment, including confidentiality, security, and privacy of protected health information.