Assistant Director of Custodial Operations

About the position

The Assistant Director of Custodial Operations is responsible for ensuring the safe, secure, and clean operation of campus facilities. This role focuses on managing the custodial team, as well as overseeing contracted custodial services. The position reports to the Director of Maintenance & Custodial Operations and is accountable for maintaining housekeeping operations and implementing quality control standards across both internal and contracted teams. This position requires strong leadership skills, customer service expertise, and a proactive approach to solving problems while fostering an inclusive environment.

Responsibilities

• Oversee Custodial staff, ensuring all areas are well-maintained, including effective management of the work order system.
• Serve as a backup to the Director of Maintenance & Custodial Operations, ensuring continuity of operations.
• Train teams in the proper use of the work order system and ensure timely completion of tasks within set time limits.
• Research, evaluate, and provide recommendations for outside vendors related to Building Operations purchases, services, and supplies.
• Manage all pest control programs and assess the need for repairs or improvements to campus facilities.
• Oversee the purchasing and maintenance of uniforms and tools for all Facilities Team members.
• Develop and manage key operational programs, including recycling & trash disposal.
• Regularly audit cleanliness, performance, and compliance across all workforces to ensure high standards are maintained.
• Design and implement an effective recycling program, including monitoring waste streams and collaborating with users to improve systems.

Requirements

• Associate degree in a related field or 5+ years of relevant experience in facility management or similar environment.
• Previous experience in supervising teams, with the ability to delegate tasks and manage performance effectively.
• Ability to manage multiple tasks efficiently, ensuring clear communication and precision in execution.
• Strong decision-making skills, able to act quickly and effectively under pressure.
• Thrive in a collaborative team environment while also being able to work independently when necessary.
• Capability to perform effectively in potentially stressful situations.