Assistant Director of Food and Beverage Operations Oregon Zoo

$80,000 - $90,000/Yr

Levy Restaurants - Portland, OR

Full-time - Mid Level

Portland, OR

101-250 employees

Food Services and Drinking Places

About the position

The Assistant Director of Food and Beverage Operations at Oregon Zoo is responsible for supporting the Director of Operations in achieving sales and profit goals while ensuring exceptional guest experiences. This role emphasizes strong leadership, operational efficiency, and adherence to Levy's standards and initiatives.

Responsibilities

• Assist the Director of Operations in achieving annual sales and profits.
• Ensure high-quality guest service by holding the team accountable to service standards.
• Build and maintain strong relationships with clients, guests, and team members.
• Obtain feedback from clients and guests to improve operations.
• Support and communicate company initiatives effectively.
• Respond to and assist with departmental guest service issues.
• Execute menus, promotions, and programs as outlined by the Director of Operations.
• Act as a liaison between various operational teams to ensure efficient performance.
• Conduct daily walkthroughs in both front of house (FOH) and back of house (BOH) for events.
• Utilize applicable Levy systems for operations management.
• Ensure compliance with security, safety, and sanitation standards.
• Achieve daily sales and assigned cost goals.
• Forecast and schedule team members to meet operational needs.
• Conduct regular meetings to maintain open communication with team members.
• Interview, hire, train, and develop team members according to Levy guidelines.

Requirements

• Previous leadership experience in Hospitality or Retail.
• Bachelor's Degree in Hospitality Management preferred.
• High level of computer literacy.
• Understanding of financial concepts.
• Passion for hospitality, food, and retail.
• Excellent interpersonal and stakeholder management skills.

Benefits

• Wellness program
• Paid time off
• Employee assistance program
• Employee discount