Assistant Director of Housekeeping

Omni Hotels & Resorts • Houston, TX

388d

About The Position

The Assistant Director of Housekeeping at the Omni Houston Hotel plays a crucial role in managing and directing all housekeeping and laundry functions. This position involves ensuring quality assurance, cost control measures, and providing administrative support to the executive housekeeper. The role emphasizes maintaining high standards of service and cleanliness while fostering a positive work environment for staff.

Requirements

• Ability to work in a fast-paced environment.
• Prior Housekeeping Supervisory Experience in Hospitality.
• High School Diploma or GED; College Degree preferred.
• Highly motivated with the ability to multi-task.
• Ability to work independently.
• Ability to lead, motivate, and develop others.

Responsibilities

• Provides courteous, personalized, attentive, sincere, consistent Guest Service by responding promptly and efficiently to inquiries, requests & complaints.
• Resolves difficult or unusual problems arising with Guests, while maintaining good Guest relationships, demonstrating outstanding hospitality through corrective actions taken.
• Maintains open and clear communication with all departments and guests to ensure consistent service.
• Identifies ways of improving the efficiency and effectiveness of service to guests by actively participating in the Omni Service Tradition program.
• Assists Executive Housekeeper with departmental functions including scheduling, quality assurance, and inventory management.
• Monitors housekeeping inventories to ensure adequate levels are maintained.
• Maintains close communication with Front Desk and Engineering departments, reporting all maintenance issues.
• Inspects the cleaning and servicing of all guestrooms and vacant rooms daily.
• Prepares and completes all necessary reports including VIPs, Due-Outs, and V/Ds.
• Identifies cleaning defects and reassigns them to the responsible GRA, completing inspection forms for daily submission to the Executive Housekeeper.
• Oversees Housemen to ensure they are completing daily duties and special projects.
• Oversees the Laundry Department and all its functions.
• Participates in energy conservation efforts and respects hotel property by keeping it clean and well-maintained.
• Eliminates waste of supplies and assists in maintaining Omni standards of cleanliness and guest experience.
• Maintains a highly motivated and trained staff that strives for excellence in service and cleanliness.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Accommodation
• Education Level: High school or GED