Harvard University - Chicago, IL
posted 2 months ago
Harvard Law School Executive Education (HLSEE) provides unrivaled leadership programs for law firms, in-house and government lawyers, and judges from all over the world. Our mission is to help lawyers develop as leaders across the arc of their careers and to create a better global legal profession by strengthening leadership in legal organizations. The Assistant Director of Operations leads the HLSEE program team and directly manages 4-5 non-exempt program staff to ensure the highest level of administrative support and customer service is provided to faculty who lead and teach in HLSEE programs and to deliver outstanding learning experiences for the lawyers and professionals in legal organizations who participate in our programs. Programs include both open-enrollment programs and custom programs and are delivered in-person and online, with most programs being provided in-person in our dedicated HLSEE classroom at Harvard Law School. As Assistant Director of Operations, you will be responsible for effective staff management, including hiring and orientation, training and development, workflow and performance management, and the promotion of an inclusive and innovative work environment. You will work with the HLSEE management team to ensure effective communication, accountability, teamwork, and the promotion of an inclusive and innovative work environment at the program level. Additionally, you will determine the varying support needs of each program and faculty and plan staff assignments and other resource allocations accordingly, including occasional use of temporary/casual employees. In terms of operations management, you will oversee and support the work of the team coordinating the delivery of approximately 25 open-enrollment and customized professional development programs to lawyers and professionals in legal organizations on campus and online annually. You will be responsible for managing, evaluating, and continually refining and adapting HLSEE practices in program development and delivery, including but not limited to faculty and participant services, support, and communication; programmatic and curricular material production in print and online; securing program venues, hotels, and resources; coordinating all program logistics including calendar management, catering, media services, etc.; adhering to program budgets, and managing vendor relations. Your role will also involve optimizing practices and processes in project management, service delivery, and program material production; benchmarking for quality of services and prices; communications; vendor and contract negotiations; and program planning and delivery. Maintaining strong relationships with key partners across HLS and other Harvard schools with whom collaboration is essential for successful program delivery will also be a key aspect of your responsibilities.