Assistant Director of Operations- Kentucky Center for the Performing Arts

Levy Restaurants - Louisville, KY

Full-time - Mid Level

Louisville, KY

Food Services and Drinking Places

About the position

The Assistant Director of Operations at the Kentucky Center for the Performing Arts is a pivotal role within Levy, a leader in the hospitality industry. This position is designed to provide primary support to ensure an ideal workflow and exceptional service across all operations. The Assistant Director will be responsible for establishing and reviewing standards and work procedures for all staff, ensuring that they align with the established policies and practices of the facility. This includes directing and conducting safety, sanitation, and maintenance programs while maintaining excellent relationships with both clients and customers. The role also emphasizes the importance of client and customer satisfaction, as well as efficient and cost-effective management of resources. In addition to operational oversight, the Assistant Director will promote the professional growth and development of all associates, coordinating tasks among the supervisory and management teams through regular communication. This position requires a strong work ethic, an intense drive for quality and customer service, and excellent stress management skills. The Assistant Director will also need to demonstrate strong administrative and organizational skills, ensuring follow-through with both associates and clients. Effective communication with the management team, guests, and team members is essential for success in this role. The ideal candidate will possess a Bachelor's degree (preferred) or an Associate's degree (required) along with relevant experience. A minimum of 1-3 years of experience in a similar role is preferred, highlighting the need for a candidate who is proactive and capable of managing multiple responsibilities in a fast-paced environment.

Responsibilities

• Establish and review standards and work procedures for all staff in accordance with established policies and practices of the facility.
• Direct and conduct safety, sanitation, and maintenance programs while maintaining excellent relationships with clients and customers.
• Assist in ensuring client and customer satisfaction and efficient cost-effective management.
• Promote the professional growth and development of all associates.
• Coordinate the tasks of the subordinate supervisory and management team via regular communication.
• Perform other duties as assigned.

Requirements

• Bachelor's degree preferred, Associate's degree required; or equivalent and relevant experience.
• At least 1-3 years of experience in a similar role, preferred.
• Strong work ethic and intense drive for quality and customer service.
• Excellent stress management, administrative, organizational, and follow-through skills required.
• Ability to communicate effectively with management team, guests, and team members.
• Proficient in the use of Windows-based office software including Microsoft Office, Word, Excel, PowerPoint, and Outlook.

Benefits

• Commuter assistance
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Employee assistance program
• Vision insurance
• Employee discount
• Life insurance
• Retirement plan
• Pet insurance