Assistant Director of Operations Management Advancement and Alumni Engagement

Emory Healthcare - McDonough, GA

Full-time - Mid Level

Remote - McDonough, GA

Ambulatory Health Care Services

About the position

The Assistant Director of Operations Management at Emory University plays a crucial role in supporting the Division of Advancement and Alumni Engagement by leading operational processes, project management, and resource allocation. This position focuses on enhancing operational efficiency and fostering collaborative relationships across departments to achieve the division's strategic goals. The role involves managing multiple projects, ensuring effective communication, and providing administrative support to facilitate the success of engagement and advancement initiatives.

Responsibilities

• Coordinates operational support for centralized operations management team.
• Develops plans and objectives to ensure success of the operations processes while working with departments across the division.
• Creates reports, letters, and other materials for the team.
• Manages multiple projects supporting the strategic goals of the unit.
• Provides guidance with collecting and routing data for updates in CRM system.
• May provide administrative and support.
• May administer budgets.
• Performs other related duties as required.
• Creates and project manages the finalization of Leadership Briefings.
• Supports CRM data hygiene efforts by coding key data points and maintaining records.
• Compiles, formats, and copy edits job aids.
• Provides project support by maintaining tasks and notes in the Division's Project management tool.
• Performs data lookups, research fund purpose and giving histories.
• Manipulates and analyzes large or complex data sets using Excel.
• Provides support for team projects, such as budget management and transaction support.

Requirements

• A bachelor's degree and two years of experience in an office setting, OR an equivalent combination of education, training, and experience.
• Strong organizational, written, and verbal communication skills.
• Ability to manage multiple projects simultaneously.
• Strong interpersonal and problem-solving skills.
• Commitment to delivering excellent customer service.
• Ability to work collaboratively and navigate a complex work environment.
• Experience managing budgets and financial reports.
• Advanced knowledge and experience with Microsoft Office Suite, mass email applications, database and project management software, and CRM systems.
• Prior experience in advancement, fundraising, alumni engagement, non-profit, or a university setting.

Nice-to-haves

• Flexibility to accommodate changing priorities and deadlines.
• Possess a high level of professionalism and commitment to confidentiality with sound judgment and discretion.

Benefits

• Opportunity to work from home regularly with a flexible schedule based on business needs.