On Lok Senior Health Service - San Francisco, CA
posted 3 days ago
About the position
On Lok Day Services is seeking an Assistant Director of Operations for our 30th Street Senior Center, San Francisco's largest multipurpose senior center. In this role, you will oversee the day-to-day management of our center and its programs, including nutrition, health promotion, case management, and more, ensuring they meet the diverse needs of over 6,000 seniors annually. You will also support our all-day services programs, including Club 75 (Community Day Services), San Francisco's first LGBTQ+ Adult Day Program. As the Assistant Director of Operations, you will lead a dedicated team, drive strategic goals, and manage program operations with a focus on continuous improvement, compliance, and senior participant safety. Your role will be vital in fostering a collaborative, high-performing team environment that delivers exceptional services to the community. This position offers the opportunity to develop your leadership skills while making a significant impact on the lives of San Francisco's seniors.
Responsibilities
- Manage day-to-day operations of the Senior Center program.
- Assess needs and ensure program objectives are met.
- Develop, implement, and evaluate center/department goals, aligned with both the OLDS goals and the On Lok goals and strategy.
- Manage escalated senior relations issues through a combination of listening skills, diagnosis, problem-solving, mediation, negotiation, and conflict resolution.
- Responsible for personnel and senior participants' safety and compliance. Ensure all staff fulfill all training and compliance requirements.
- Facilitate meetings and committees.
- Lead staff through motivation, coaching, training, and retaining using effective, collaborative, team-oriented leadership style.
- Provide leadership in building high-performing and results-driven teams.
- Connect and engage teams across the organization in a collaborative and inclusive way.
- Drive priorities and achieve results by managing the team to ambitious and achievable results.
- Synthesize data quickly and apply it to business strategies, priorities, and decisions.
- Serve as Acting Director in Director of Senior Services absence.
- Manage a staff of 5 program managers, plus 2 additional staff. Indirectly responsible for a staff of 34.
- Responsible for all activities related to performance management, requiring a high level of management engagement and oversight.
- Establish performance measures and department goals, monitor results, and manage key performance metrics for the team.
- Set schedules, approve vacation, approve payroll, and other supervisory skills.
- Manage grants and contracts, ensuring performance to goals, reporting, and compliance.
- Prepare management reports needed to monitor program effectiveness and assist in program planning and development.
- Provide weekly program status reports to the Senior Center Director.
- Assist with the development and management of budgets.
- Complete forecast and budget updates. Manage operations within budget.
- Support the Senior Center through involvement in community groups, city meetings, and neighborhood associations.
- Serve as liaison to facilities, IT, and other On Lok support services.
- Other reasonable responsibilities as assigned.
Requirements
- Master's Degree in Social Work, Dietetics, Recreational Therapy, Gerontology, or a related field.
- 2-4 years of experience in supervisory experience.
- Excellent verbal and written communication skills are required.
- Strong organizational skills; analytic and program development; and multi-tasking skills.
- Excellent computer skills are required.
- Bilingual in Spanish/English required.
- Access to reliable transportation, a valid CA Driver's license, and a clean driving record are required.
Nice-to-haves
- 1-2 years of experience in supervising managers.
- Experience working with seniors preferred.
- Food service experience is helpful/bonus.
Benefits
- Medical, Dental, and Vision coverage
- Retirement Savings Plan 403(b) and Term Life/AD&D Insurance
- Flexible Spending Account, Commuter Checks, MLA scholarships, Employee Assistance Program (EAP)
- Pet Insurance and additional discounts
- Holidays (10 per year), vacation time, sick leave, and long-term disability insurance
