Assistant Director of Operations - University of Oklahoma Athletic Venues

$80,000 - $95,000/Yr

Levy Restaurants - Norman, OK

Full-time - Mid Level

Norman, OK

Food Services and Drinking Places

About the position

The Assistant Director of Operations at the University of Oklahoma Athletic Venues is responsible for supporting the Director of Operations in achieving sales and profit goals while ensuring exceptional guest experiences. This role emphasizes strong leadership, management skills, and adherence to Levy's service standards, known as "The Levy Difference."

Responsibilities

• Assist the Director of Operations in achieving annual sales and profits.
• Ensure guest service standards are met and maintained.
• Build and maintain relationships with clients, guests, and team members.
• Obtain feedback from clients and guests to improve operations.
• Support and communicate company initiatives effectively.
• Respond to and assist with departmental guest service issues.
• Execute menus, promotions, and programs as outlined by the Director of Operations.
• Act as a liaison between operational teams to ensure efficient performance.
• Conduct daily walkthroughs in both front of house (FOH) and back of house (BOH) for events.
• Utilize Levy systems accurately for operations management.
• Ensure compliance with security, safety, and sanitation standards.
• Achieve daily sales and assigned cost goals.
• Forecast and schedule team members to meet operational needs.
• Conduct regular meetings to maintain open communication with team members.
• Interview, hire, train, and develop team members according to Levy guidelines.

Requirements

• Previous leadership experience in Hospitality or Retail.
• Bachelor's Degree in Hospitality Management preferred.
• High level of computer literacy.
• Understanding of financial concepts.
• Passion for hospitality, food, and retail.
• Excellent interpersonal and stakeholder management skills.

Benefits

• Instapay (early access to your wages)
• High interest savings through the EVEN app
• Associate Shopping Program
• Health and Wellness Program
• Discount Marketplace
• Employee Assistance Program