Assistant Director of Operations - University of Oklahoma Athletic Venues

$80,000 - $95,000/Yr

Compass Group - Norman, OK

Full-time - Mid Level

Norman, OK

101-250 employees

Merchant Wholesalers, Nondurable Goods

About the position

The Assistant Director of Operations at the University of Oklahoma Athletic Venues is responsible for supporting the Director of Operations in achieving sales and profit goals while ensuring exceptional guest experiences. This role involves strong leadership, management skills, and adherence to Levy's standards and initiatives.

Responsibilities

• Holds team accountable to steps of service to deliver great guest service
• Ensures show quality standards are maintained at all times
• Builds and maintains strong relationships with clients, guests, subcontractors, and Levy team members
• Regularly obtains feedback from clients and guests to improve operations
• Supports and communicates Company initiatives
• Responds to and assists in any departmental guest service issues
• Executes all menus, promotions, and programs as outlined by the Director of Operations
• Acts as a liaison with the team to ensure efficient operational performance
• Conducts daily walkthroughs in both FOH and BOH for every event
• Uses applicable Levy systems accurately
• Ensures security, safety, and sanitation standards are achieved
• Achieves daily sales and assigned cost goals
• Achieves assigned budget goals
• Employs good safety and sanitation practices
• Follows and enforces responsible alcohol service policies
• Executes required daily reporting in a timely manner
• Completes required department reports at month-end closing
• Ensures team members adhere to Levy guidelines
• Forecasts and schedules team members to meet operational needs
• Uses performance management tools to provide guidance and feedback to team members
• Promotes a cooperative work climate, maximizing productivity and morale
• Conducts regularly scheduled meetings to ensure open communication
• Interviews, hires, trains, and develops team members according to Levy guidelines
• Mentors department managers to develop their skills and leadership abilities
• Performs other duties as assigned

Requirements

• Previous leadership experience in Hospitality or Retail
• Bachelor's Degree in Hospitality Management is preferred
• High level of computer literacy
• Understanding of financial concepts
• Passion for hospitality, food, and retail
• Excellent interpersonal and stakeholder management skills

Benefits

• Instapay (early access to your wages) and high interest savings through the EVEN app
• Associate Shopping Program
• Health and Wellness Program
• Discount Marketplace
• Employee Assistance Program