Assistant Director of Operations

Parkhurst Dining - Collegeville, PA

Full-time - Mid Level

Collegeville, PA

Food Services and Drinking Places

About the position

Parkhurst Dining, part of the Eat'n Park Hospitality Group, is a family-owned and family-run company that provides culinary, dining, and catering services to over 80 organizations and universities east of the Mississippi. We believe that food is best when made from scratch with locally sourced ingredients, prepared with heart, and served with a smile. This culinary experience is uniquely and authentically Parkhurst. If you've been searching for a place where you can do what you love, love what you do, and have room to grow, consider Parkhurst! As part of the management team, the assistant director of operations works under the direction of the general manager at a unit with $1.51-3.5M in managed volume to plan, organize, direct, and lead a specific area or cost center within the client location. This position assumes responsibility for some or all of the following: budget compliance, sanitation, safety, health regulation compliance, food preparation, service of food, and staff training and development; follows all systems and established procedures. The assistant director of operations interacts with staff, customers, guests, and other facility department personnel. This individual coaches direct reports and/or ensures that hourly team members perform competently in their roles and achieve department goals.

Responsibilities

• Demonstrates a strong focus on client, customer and guest satisfaction and seeks frequent feedback.
• Coaches team members on the importance of customer satisfaction.
• Develops a good rapport with other departments within the facility.
• Models the Smile Plus hospitality imperatives.
• Uses company systems to track and monitor adherence to financial guidelines and reports variances.
• Monitors sales to ensure sales targets are met and looks for new ways to enhance revenue.
• Reviews weekly cost accountability and reports variances to the general manager.
• Ensures that budget guidelines are met within area of control.
• Monitors waste, overproduction, and quality standards.

Requirements

• Eight or more years of professional experience with six or more years in food service management.
• Bachelor's or Associate's Degree in Culinary, Hospitality Management, Business, or related field preferred, or equivalent job-related experience.
• Comprehensive knowledge of food service systems.
• Proven ability to lead other managers or supervisors.
• Excellent interpersonal, communication and leadership skills.
• Strong planning and organizational skills to consistently meet deadlines.
• Proficient in Microsoft software programs.
• Basic skills in math and financial management required.

Benefits

• FREE meal during your shift.
• 20% discount on any food purchase at Eat'n Park, Hello Bistro, The Porch, and Parkhurst Dining.
• Paid time off.
• Access to continuous development with Smile Universe.
• Eligibility for 401k, vision, dental, and medical plans.