ASSISTANT DIRECTOR OF PROGRAM OPERATIONS

$81,000 - $108,000/Yr

Uw Medicine - Seattle, WA

Full-time - Mid Level

Seattle, WA

About the position

The Assistant Director of Program Operations for the Child Welfare Training and Advancement Program (CWTAP) at the University of Washington School of Social Work is responsible for providing operational leadership and strategic decision-making to support the program's goals. This full-time position involves managing the administrative team, overseeing program compliance, and enhancing communication and collaboration among various stakeholders. The role requires a deep understanding of the CWTAP and its relationship with the School of Social Work and the Department of Children, Youth, and Families (DCYF).

Responsibilities

• Manage the coordination of recruitment events for BASW and MSW students.
• Supervise the maintenance of documentation and correspondence to ensure compliance with UW, state, and federal policies.
• Support the operational aspects of MSW and BASW programs, including training administrative staff in customer service and quality control.
• Monitor student support, program, and facility operations.
• Communicate with external partners to provide necessary data for CWTAP Educational Assistance/Admissions/Quarterly Reports.
• Create and supervise the completion of quarterly reports for CWTAP MSW and BASW students.
• Serve as a liaison and trainer for all software implementation and ongoing maintenance.
• Supervise the Manager of Program Operations and Program Coordinators.
• Train, coach, direct, and support staff, design performance goals, and complete performance reviews.
• Lead the hiring process for new administrative staff.
• Assist the CWTAP Associate Director with various tasks.
• Develop and manage the CWTAP recruitment process, including information sessions and application workshops.
• Develop and manage strategic communication plans for the CWTAP, including website and social media management.
• Collaborate with the SSW Program Operational Specialist on fiscal matters and compliance.

Requirements

• Bachelor's degree and at least 3 years of experience in UW administrative, student services, and fiscal systems.
• Experience with UW, state, and federal compliance policies.
• Demonstrated experience with program planning and management for students.
• Experience recruiting BASW and MSW students and creating recruitment materials.
• Demonstrated experience working with diverse populations.
• Supervisory experience.
• Experience using UW systems Student Database (SDB).
• Experience with Zoom, Adobe, Canvas, Workday.
• Knowledge of Microsoft Office products including SharePoint.

Nice-to-haves

• Knowledge of CWTAP Operational/Administrative roles.
• 10+ years of experience with the CWTAP Seattle Program.
• 10+ years of experience in UW administrative, student services, and fiscal systems.
• Experience supporting BASW/Master of Social Work students.
• Experience reconciling budgets.
• Familiarity with Qualtrics or similar programs.
• Knowledge of DCYF.

Benefits

• Generous benefits and work/life programs.
• Professional growth opportunities.
• Unique resources in a diverse environment.