Assistant Director Operations

$80,995 - $144,102/Yr

MedStar Health - Clinton, MD

Full-time - Mid Level

Clinton, MD

Hospitals

About the position

The Assistant Director of Operations at MedStar Health is responsible for providing leadership and administrative support to ensure the effective management of operations within the healthcare setting. This role involves overseeing daily operations, managing budgets, and ensuring compliance with regulations while enhancing patient satisfaction and operational efficiency.

Responsibilities

• Develops department goals, objectives, policies, and procedures.
• Ensures compliance with business unit policies and procedures and governmental and accreditation regulations.
• Develops and recommends department operating budget and manages resources according to the approved budget.
• Selects, trains, orients, and assigns department staff.
• Develops standards of performance, evaluates performance, and conducts performance management planning.
• Initiates or makes recommendations for personnel actions.
• Maintains ongoing communication with subordinates to review programs, provide feedback, discuss new developments, and exchange information.
• Oversees daily operations of departments location(s) and delegates work as appropriate.
• Assists Director of Operations in developing and implementing short- and long-term work plans and objectives.
• Assists Director of Operations in developing policies and procedures to improve operating efficiency and reviews these regularly.
• Ensures adherence to those policies and procedures by all staff.
• Ensures compliance with hospital/facility policies and procedures and governmental/accreditation regulations (HIPAA, OSHA, and other regulations).
• Analyzes current Practice operations, and develops/recommends, and implements plans as appropriate to reorganize clinical configurations in order to increase patient satisfaction, efficiency, utilization of support staff, and productivity of faculty.
• Develops guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary.
• Ensures that the office is staffed appropriately.
• Enhances operational effectiveness, emphasizing cost containment and high-quality patient care.
• Identifies, analyzes and resolves work problems; escalates as appropriate.
• Responsible for ensuring patient satisfaction and performing service recovery and as appropriate; escalates to Director of Operations.
• Shares information and facilitates development of communication systems for staff, physicians, and administration.
• Assists staff in understanding/implementing new policies and procedures.
• Works in coordination with the Director of Operations to manage the financial performance of the department and assists in the development, adherence, and timely completion of budgets.
• Directs, supervises, and coordinates specific functions associated with practice operations, including materials management, maintenance, support services, telecommunications, information systems, etc.
• Optimizes use of patient-care space in the clinic offices.
• Develops standards for allocation of space and provides regular census reports on the use of space.
• Prepares special reports as requested by the Director of Operations relative to clinical activities, the cost-effectiveness of operations, census, etc.
• Participates in meetings and on committees and represents the department and business unit in community outreach efforts.
• Participates in multidisciplinary quality and service improvement teams and maintains effective working relationships with other departments.

Requirements

• Bachelor's degree in related field required.
• Master's degree preferred.
• 5-7 years of administrative and management experience; 3 of which are in a healthcare setting required.
• Excellent problem-solving skills and ability to exercise independent judgment.
• Business acumen and leadership skills.
• Strong verbal and written communication skills with the ability to effectively interact with all levels of management, internal departments, and external agencies.
• Working knowledge of various computer software applications.