Assistant Director, Operations

$70,000 - $85,000/Yr

Legal Aid Bureau - Baltimore, MD

Full-time - Mid Level

Baltimore, MD

Professional, Scientific, and Technical Services

About the position

The Assistant Director, Operations at Maryland Legal Aid (MLA) is a full-time supervisory role responsible for overseeing the Corporate Insurance, Procurement, and Mail/Copy services. This position involves developing and implementing operational objectives, monitoring performance, and ensuring efficient processes. The Assistant Director will also supervise a small team and work closely with external insurance account managers to maintain MLA's insurance policies.

Responsibilities

• Liaise with external insurance Account Managers to maintain MLA's insurance policies.
• Coordinate responses to annual insurance audits and present results to the Director of ASU.
• Maintain all insurance files and update them as necessary.
• Track and implement OKRs and Service Level Standards for supervised processes.
• Update SOPs and introduce industry best practices with the team.
• Ensure team members utilize Monday.com for issue tracking.
• Introduce a Quality Assurance framework for process adherence.
• Create department process flows and introduce Business Requirements for system upgrades.
• Supervise the Procurement Coordinator and Mail/Copy Services Operations Coordinator.
• Manage procurement vendor services and ensure compliance with contract terms.
• Oversee timely processing of Purchase Requisitions and invoices.
• Ensure timely mail pickup and delivery and quality print requests.
• Assist in developing the ASU's annual department budget.

Requirements

• Bachelor's Degree and up to five years of related work experience or equivalent education and experience.
• Demonstrated experience in direct supervision in operations and administration.
• Experience with supply purchasing, inventory control, and invoicing.
• Knowledge of corporate insurance processes.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Excellent written and oral communication skills.
• Ability to work independently and make decisions when necessary.
• Strong interpersonal skills for vendor and co-worker interactions.
• Proficient in Office 365 applications, including Word, Excel, and PowerPoint.

Nice-to-haves

• Nonprofit experience or interest in working in a mission-focused nonprofit environment.
• Knowledge of accounting software.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid holidays
• Vision insurance