Assistant Director, Operations

Areas USA - Saint Paul, MN

Full-time - Mid Level

Saint Paul, MN

Accommodation

About the position

The Assistant Director of Airport Operations plays a crucial role in supporting the Director of Airport Operations in overseeing the airport operations business. This position is focused on delivering exceptional results, contributing to a positive workplace culture, developing future leaders, and maintaining strong client relationships. The Assistant Director will assist in achieving financial, operational, and guest service objectives while fostering a best-in-class work environment. This role requires active participation in daily operations, ensuring compliance with brand standards, and optimizing budgets to meet financial targets. The Assistant Director will also be involved in mentoring potential future leaders and supporting the creation and execution of action plans to enhance employee satisfaction and retention. In addition to operational oversight, the Assistant Director will collaborate with the Director to implement business strategies that align with organizational goals. This includes managing staffing requirements, ensuring adherence to airport badging requirements, and optimizing schedules for payroll compliance. The role also involves maintaining high standards of food safety and brand compliance across all operations, as well as participating in public relations activities as needed. The Assistant Director will assist in leading and mentoring the leadership team, setting clear goals, and providing regular performance feedback to team members. Overall, this position is integral to the success of the airport operations and the satisfaction of both employees and guests.

Responsibilities

• Support the achievement of business unit expectations in financial performance, people management, client satisfaction, and business partner relationships.
• Assist in implementing strategies to create a best-in-class culture where team members are valued, appreciated, and driven to provide an exceptional guest experience.
• Help identify and mentor potential future leaders, contributing to a strong leadership pipeline.
• Maintain high standards of food safety and brand compliance across operations.
• Assist in managing and optimizing budgets to ensure financial targets are met or exceeded.
• Help ensure adherence to brand standards across all locations.
• Actively participate in daily floor operations within the airport.
• Support the creation and execution of action plans to address retention, turnover, and overall employee satisfaction.
• Collaborate with the Director to implement business strategies aligned with organizational goals and objectives.
• Assist in overseeing staffing requirements and budget guidelines in conjunction with annual financial statements.
• Support compliance with airport badging requirements through daily termination notifications.
• Help optimize schedules and ensure payroll compliance while using the workforce management tool.
• Work with team members to maintain high-quality storefronts and ensure timely store openings.
• Liaise with various business units in the daily affairs of the operation as directed.
• Participate in public relations activities as needed.

Requirements

• Bachelor's degree in business administration, Hospitality, or related field.
• 5+ years of experience in management of food, beverage, and retail operations, handling multiple locations (10+).
• Proven track record of contributing to the success of a multi-million-dollar business.
• Strong financial acumen and ability to analyze business performance.
• Excellent leadership skills with a focus on team development and motivation.
• Ability to contribute to a positive, high-performance culture.
• Strong client relationship management skills.
• Proficient in Microsoft Office suite and relevant business software.
• Strong strategic planning and execution abilities.
• Excellent oral and written communication skills.
• Strong analytical skills for budget management and business analysis.
• Exceptional time management, organization, and project management skills.
• Commitment to maintaining high standards of guest relations, diplomacy, and professionalism.