Berklee College of Music - Fenway–Kenmore, MA
posted 4 months ago
The position involves managing the room selection and assignments process for all incoming and returning residential students at Berklee. The individual will assist in overseeing all administrative aspects related to the opening and closing of residence halls, working closely with the Associate Director of Residential and Housing Operations. This includes managing early arrivals, extension requests, and room changes, ensuring that key preparation and check-in instructions are meticulously followed. The role also requires supervising a team of front-desk student employees, who are responsible for answering phone calls, assisting walk-in students with residence hall inquiries, greeting office visitors, and monitoring various email accounts. In the absence of student employees, the individual will directly manage front desk operations. Additionally, the position entails managing short-term transitional housing needs for summer and winter sessions, coordinating with various campus offices for early arrivals and extended stays for student leaders and employees. The individual will assist in designing and implementing a comprehensive off-campus housing program, which includes creating resources on the website, organizing off-campus housing fairs, facilitating roommate matching events, and providing personalized counseling to help students find safe and affordable off-campus housing. The role also includes managing summer housing assignments for current undergraduate students and specific summer programs, developing and implementing check-in/check-out processes, and maintaining residence hall reports and monthly occupancy reports for divisional senior leadership. The individual will handle student and parent inquiries and concerns, making appropriate referrals when necessary, and will meet with students and parents to assist in resolving housing-related issues. Proficiency in StarRez Housing Management Software is required, as the individual will be responsible for maintaining the housing portal, assignments data, billing records, reporting, room setups, inventories, and ensuring accurate data transfer between StarRez and other campus software platforms. The individual will also serve on departmental, divisional, and campus committees as assigned and will carry out the functions of the Associate Director for Residential and Housing Operations in their absence, assuming additional responsibilities as required.