Assistant Director, Residential and Housing Operations

Berklee College of Music - Fenway–Kenmore, MA

Full-time - Entry Level

Fenway–Kenmore, MA

Educational Services

About the position

The position involves managing the room selection and assignments process for all incoming and returning residential students at Berklee. The individual will assist in overseeing all administrative aspects related to the opening and closing of residence halls, working closely with the Associate Director of Residential and Housing Operations. This includes managing early arrivals, extension requests, and room changes, ensuring that key preparation and check-in instructions are meticulously followed. The role also requires supervising a team of front-desk student employees, who are responsible for answering phone calls, assisting walk-in students with residence hall inquiries, greeting office visitors, and monitoring various email accounts. In the absence of student employees, the individual will directly manage front desk operations. Additionally, the position entails managing short-term transitional housing needs for summer and winter sessions, coordinating with various campus offices for early arrivals and extended stays for student leaders and employees. The individual will assist in designing and implementing a comprehensive off-campus housing program, which includes creating resources on the website, organizing off-campus housing fairs, facilitating roommate matching events, and providing personalized counseling to help students find safe and affordable off-campus housing. The role also includes managing summer housing assignments for current undergraduate students and specific summer programs, developing and implementing check-in/check-out processes, and maintaining residence hall reports and monthly occupancy reports for divisional senior leadership. The individual will handle student and parent inquiries and concerns, making appropriate referrals when necessary, and will meet with students and parents to assist in resolving housing-related issues. Proficiency in StarRez Housing Management Software is required, as the individual will be responsible for maintaining the housing portal, assignments data, billing records, reporting, room setups, inventories, and ensuring accurate data transfer between StarRez and other campus software platforms. The individual will also serve on departmental, divisional, and campus committees as assigned and will carry out the functions of the Associate Director for Residential and Housing Operations in their absence, assuming additional responsibilities as required.

Responsibilities

• Manage room selection and assignments process for incoming and returning residential students.
• Assist in the management of administrative aspects of opening and closing residence halls as directed by the Associate Director of Residential and Housing Operations.
• Work closely with Area Coordinator/Resident Directors regarding early arrivals, extension requests, and room changes.
• Supervise a team of front-desk student employees and manage front desk operations in their absence.
• Assist in managing short-term transitional housing needs for summer and winter sessions.
• Coordinate with various offices on campus for early arrivals and extended stays for student leaders and employees.
• Assist in designing and implementing a comprehensive off-campus housing program.
• Manage summer housing assignments for current undergraduate students and specific summer programs.
• Maintain residence hall reports and develop monthly occupancy reports for divisional senior leadership.
• Manage student and parent inquiries and concerns, making appropriate referrals when necessary.
• Meet with students and parents to assist in finding solutions to housing-related issues.
• Maintain and manage StarRez Housing Management Software and ensure accurate data transfer between systems.
• Serve on departmental, divisional, and campus committees as assigned.

Requirements

• Experience in residential life or housing management in a higher education setting.
• Strong organizational and administrative skills.
• Ability to supervise and manage student employees effectively.
• Proficiency in using housing management software, preferably StarRez.
• Excellent communication and interpersonal skills to interact with students, parents, and staff.

Nice-to-haves

• Experience with off-campus housing programs.
• Knowledge of data management and reporting tools.
• Familiarity with campus software platforms such as Colleague, PowerCampus, and SalesForce.

Benefits

• Health insurance coverage.
• Dental insurance coverage.
• Life insurance coverage.
• 401(k) retirement savings plan.
• Paid holidays and vacation time.
• Professional development opportunities.