Assistant Enterprise Accounts Portfolio Manager

$68,000 - $94,000/Yr

Allied Universal - Boston, MA

Full-time - Mid Level

Boston, MA

Administrative and Support Services

About the position

The Assistant Enterprise Accounts Portfolio Manager at Allied Universal is a leadership role focused on managing security operations for enterprise clients across multiple states. This position serves as an internal expert, liaising with clients' Corporate Security executives and ensuring compliance with contracts while fostering strong relationships with local and regional contacts. The role includes training, performance measurement, and continuous improvement initiatives to enhance service delivery.

Responsibilities

• Ensuring contract compliance at all assigned properties.
• Identifying security issues and opportunities and recommending solutions to the client's corporate security team.
• Responding to critical incidents at client locations.
• Facilitating and providing in-depth client-specific training to new on-site Allied Universal Managers.
• Creating and delivering annual training programs.
• Developing relationships with local and regional client contacts.
• Working with all levels of the organization to identify, analyze, and solve problems and create opportunities for continuous improvement.
• Identifying and presenting industry best practices to all teams in all locations.
• Assisting in the preparation and presentation of Quarterly Business Reviews.
• Identifying client-specific Key Performance Indicators (KPI) and measuring Allied Universal's performance against these metrics.
• Ensuring all administrative and operational functions including payroll, billing, accounts receivable, and scheduling are accurate and issues are promptly resolved.
• Conducting in-depth audits and analysis of operational and financial controls relating to account management.
• Managing and owning the accounts receivable process for their customer.
• Surveying security officers and leaders to gauge workplace satisfaction.
• Maintaining confidentiality of all information and data.
• Providing annual business reviews to client contacts.
• Keeping records and preparing accurate and timely reports both manually and through automated methods.

Requirements

• Minimum 3 years of management experience.
• Minimum 3 years of security management experience.

Nice-to-haves

• Bachelor's degree in Business Administration or Criminal Justice.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Enrollment in the company's 401(k) or Supplemental Income Plan, subject to eligibility requirements.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.