Assistant Event Manager

$52,000 - $52,000/Yr

Night Garden Limited - Miami, FL

Part-time,Full-time - Entry Level

Miami, FL

About the position

The Assistant Event Manager at Night Garden is responsible for overseeing event staff and ensuring a high-quality guest experience during the holiday event at Fairchild Tropical Botanic Garden. This role involves managing staff, addressing guest inquiries, and maintaining safety and operational standards throughout the event.

Responsibilities

• Oversee staff at Usher locations or entrance Box office.
• Lead and supervise staff in the area, coaching them to increase efficiency and provide top-notch guest service.
• Manage relationships with various vendors of the show.
• Be the first line to deal with any guest complaints and help document any incidents or safety situations.
• Answer questions from visitors and provide assistance as needed.
• Assist visitors with wayfinding and provide information about the event.
• Monitor installations to ensure they are functioning properly and identify potential safety issues.
• Communicate with the Director of Operations in the event of an emergency or safety/security-related incident.
• Prevent vandalism or trespassing by monitoring visitor behavior.

Requirements

• High School Diploma preferred.
• Previous experience in customer service, entertainment, events, or hospitality is required.
• Fluency in English is required; proficiency in Spanish is a plus.
• Ability to stand or walk around for 5-6 hour shifts.
• Reliable commute to Fairchild Gardens is required.
• Ability to work 30-40 hours per week including weekends, evenings, and holidays is required.

Benefits

• Competitive pay of $200 per day.
• Flexible scheduling with part-time and full-time options.
• Opportunity to work in a vibrant outdoor event environment.