Marriott International - San Antonio, TX
posted 4 months ago
The Assistant Event Operations Manager plays a crucial role in ensuring the smooth execution of events and banquets within the hospitality environment. This position involves communicating service needs to chefs and stewards throughout functions, totaling charges for group functions, and preparing and presenting checks to group contacts for payment. The Assistant Manager is responsible for verifying that banquet rooms, restaurants, and coffee breaks are ready for service, ensuring that proper centerpieces are displayed on every table, and inspecting the cleanliness and presentation of all china, glass, and silver prior to use. Additionally, the role requires checking in with guests to verify their satisfaction and setting tables according to the type of event and service standards. The Assistant Event Operations Manager also communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen while maintaining cleanliness of work areas throughout the day. This position supports compliance with brand standards and legal obligations and leads shift teams to provide consistent, high-quality service. The role includes coordinating and leading daily stand-up meetings, pre-shift meetings, and pre- and post-meal briefings, as well as communicating performance expectations and training staff in processes. The Assistant Manager assists more senior managers in completing financial and administrative duties and strives to continually improve guest/event and employee satisfaction while maximizing financial performance.