Assistant Event Operations Manager
Marriott International - San Antonio, TX
posted 4 days ago
About the position
The position involves communicating service needs to chefs and stewards throughout functions, totaling charges for group functions, and preparing and presenting checks to group contacts for payment. The role requires verifying that banquet rooms, restaurants, and coffee breaks are ready for service, ensuring proper centerpieces are displayed on every table, and inspecting the cleanliness and presentation of all china, glass, and silver prior to use. The individual will check in with guests to verify satisfaction, set tables according to the type of event and service standards, and communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Maintaining cleanliness of work areas throughout the day is essential, as is supporting compliance with brand standards and legal obligations. The position also involves leading shift teams to provide consistent, high-quality service, coordinating and leading daily stand-up meetings, pre-shift meetings, and pre and post-meal briefings. The individual will communicate performance expectations and train staff in processes, while assisting more senior managers in the completion of financial and administrative duties. The goal is to continually improve guest/event and employee satisfaction and maximize financial performance.
Responsibilities
- Communicates service needs to chefs and stewards throughout functions.
- Totals charges for group functions and prepares checks for payment.
- Verifies banquet rooms, restaurants, and coffee breaks are ready for service.
- Ensures proper centerpieces are displayed on every table.
- Inspects cleanliness and presentation of china, glass, and silver prior to use.
- Checks in with guests to verify satisfaction.
- Sets tables according to type of event and service standards.
- Communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Maintains cleanliness of work areas throughout the day.
- Supports compliance with brand standards and legal obligations.
- Leads shift teams to provide consistent, high-quality service.
- Coordinates and leads daily stand-up meetings and pre-shift meetings.
- Communicates performance expectations and trains staff in processes.
- Assists senior managers in financial and administrative duties.
- Strives to improve guest/event and employee satisfaction and maximize financial performance.
Requirements
- High school diploma or GED or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area.
- If no standard educational background, at least 3 years of experience in two of the following areas of hospitality: food and beverage, culinary, guest services, front desk, housekeeping, or related professional area.
Nice-to-haves
- Experience running a shift
- Scheduling
- Performance Management
- Problem Solving
- Running Day-to-Day Operations
- Hospitality Skills
Benefits
- 401(k) plan with up to 5% company match
- Employee stock purchase plan at 15% discount
- Accrued paid time off (including sick leave where applicable)
- Life insurance
- Group disability insurance
- Travel discounts
- Adoption assistance
- Paid parental leave
- Health savings account (except for positions based out of or performed in Hawaii)
- Flexible spending accounts
- Tuition assistance
- Pre-tax commuter benefits
- Comprehensive health care benefits
- Bonus program
- Other life and work wellness benefits
