Assistant Event Operations Manager

$60,008 - $80,995/Yr

Marriott International - Fort Washington, MD

Full-time - Mid Level

Fort Washington, MD

Accommodation

About the position

The Assistant Event Operations Manager at Marriott International plays a crucial role in ensuring the seamless execution of events at the Gaylord National Resort & Convention Center. This position involves communicating service needs to chefs and stewards throughout functions, totaling charges for group functions, and preparing and presenting checks to group contacts for payment. The Assistant Manager is responsible for verifying that banquet rooms, restaurants, and coffee breaks are ready for service, ensuring that proper centerpieces are displayed on every table, and inspecting the cleanliness and presentation of all china, glass, and silver prior to use. Additionally, the role requires checking in with guests to verify their satisfaction and setting tables according to the type of event and service standards. The Assistant Event Operations Manager also communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen while maintaining cleanliness of work areas throughout the day. This position supports compliance with brand standards and legal obligations, leads shift teams to provide consistent, high-quality service, and coordinates daily stand-up meetings, pre-shift meetings, and pre- and post-meal briefings. The role includes communicating performance expectations and training staff in processes, assisting more senior managers in completing financial and administrative duties, and striving to continually improve guest/event and employee satisfaction while maximizing financial performance. In terms of event management, the Assistant Manager verifies that meeting and event rooms are set according to event documentation and customer requirements, leads shifts, and actively participates in the servicing of events. The position requires adherence to and reinforcement of all standards, policies, and procedures, as well as maintaining the inventory of function room amenities and attending all pertinent meetings. The Assistant Manager conducts room function inspections prior to each event to ensure that the room is set according to specifications and delegates tasks to ensure timely room sets that meet Event Management Standards. This role is essential in managing departmental inventories and assets, scheduling staff, and ensuring customer satisfaction through effective communication and service delivery.

Responsibilities

• Communicates service needs to chefs and stewards throughout functions.
• Totals charges for group functions and prepares checks for payment.
• Verifies banquet rooms, restaurants, and coffee breaks are ready for service.
• Ensures proper centerpieces are displayed on every table.
• Inspects cleanliness and presentation of china, glass, and silver prior to use.
• Checks in with guests to verify satisfaction.
• Sets tables according to type of event and service standards.
• Communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Maintains cleanliness of work areas throughout the day.
• Supports compliance with brand standards and legal obligations.
• Leads shift teams to provide consistent, high-quality service.
• Coordinates daily stand-up meetings, pre-shift meetings, and pre- and post-meal briefings.
• Communicates performance expectations and trains staff in processes.
• Assists senior managers in financial and administrative duties.
• Strives to improve guest/event and employee satisfaction and maximize financial performance.
• Verifies meeting and event rooms are set according to event documentation and customer requirements.
• Leads shifts and participates in servicing events.
• Adheres to and reinforces all standards, policies, and procedures.
• Maintains inventory of function room amenities and controllable supplies.
• Attends and participates in all pertinent meetings.
• Conducts room function inspections prior to each event.
• Delegates tasks to ensure timely room sets that meet Event Management Standards.
• Manages departmental inventories and assets, including par levels and maintenance of equipment.
• Orders supplies for the department as needed.
• Schedules Banquet and Event Service staff to forecast and service standards.

Requirements

• High school diploma or GED or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major.
• 2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area.
• If no standard educational background, at least 3 years of experience in two areas of hospitality including food and beverage, culinary, guest services, front desk, or housekeeping.
• Preferred experience in running a shift, scheduling, performance management, problem solving, and day-to-day operations.

Nice-to-haves

• Experience in hospitality management
• Strong leadership skills
• Ability to solve problems effectively
• Experience in running day-to-day operations

Benefits

• Commuter assistance
• Paid parental leave
• Health savings account
• Employee stock purchase plan
• Disability insurance
• Health insurance
• Flexible spending account
• Tuition reimbursement
• Paid time off
• Adoption assistance
• Parental leave
• Employee discount
• Life insurance