Assistant Events Manager - Banquets

$54,995 - $69,992/Yr

Marriott International - San Juan Capistrano, CA

Full-time - Entry Level

San Juan Capistrano, CA

Accommodation

About the position

The Assistant Events Manager - Banquets is a pivotal role within hotel operations management, serving as a generalist who supports various departments including Front Desk, Rooms, Food and Beverage, and Event Operations. This position is responsible for ensuring that all operational areas meet brand standards and performance requirements. The Assistant Events Manager coordinates labor scheduling and leads shifts across different disciplines based on the property’s needs. This includes directing employees to execute guest arrival and departure procedures, supporting the operational needs of the restaurant and bar, and leading the setup and execution of meetings and events according to established requirements and standards. In this role, the Assistant Events Manager will conduct guest room inspections, provide operational feedback to front desk and food and beverage staff, and hold Event Operations teams accountable for delivering events that meet guest expectations and adhere to event order standards. The position also involves supporting compliance with brand standards and legal obligations while striving to enhance guest and employee satisfaction and maximize financial performance. Daily responsibilities include coordinating and leading stand-up meetings, pre-shift briefings, and communicating performance expectations to staff while providing training in operational processes. The ideal candidate will have a background in hospitality management, with a focus on food and beverage, guest services, and event operations. They will assist senior managers with financial and administrative duties, ensuring that all areas of the hotel operate smoothly and efficiently. The Assistant Events Manager will also play a key role in fostering a positive work environment that emphasizes teamwork, motivation, and continuous improvement in service delivery.

Responsibilities

• Lead daily Front Desk, Housekeeping, or Guest Services shift operations.
• Assist in supervising an effective inspection program for all guestrooms and public spaces.
• Attend all pertinent meetings (e.g., Staff, Forecast, Pre-Cons, Department).
• Encourage and build mutual trust, respect, and cooperation among team members.
• Ensure knowledge and understanding of OSHA regulations are up to date.
• Perform all duties at the Front Desk as necessary.
• Supervise daily shift operations and ensure compliance with all housekeeping policies, standards, and procedures.
• Support all areas of the Front Office in the absence of the Front Office or Front Desk Manager.
• Open and close restaurant, bar, or food and beverage outlet shifts.
• Supervise operations for all related areas in the absence of Director or Manager.
• Adhere to and reinforce all standards, policies, and procedures (PPM, Core Deliverables, SOPs, LSOPs, etc.).
• Assist floor staff during busy periods.
• Communicate and execute departmental and hotel emergency procedures and monitor staff readiness with regard to safety procedures.
• Ensure compliance with all Bar/Lounge and restaurant policies, standards, and procedures.
• Lead shifts and actively participate in the servicing of events.
• Ensure meeting and event rooms/space are set according to event documentation and customer requirements.
• Conduct room function inspections prior to each event to ensure the room is set according to specifications.
• Manage departmental inventories and assets including par levels and maintenance of equipment.
• Participate in the management of departmental controllable expenses to achieve or exceed budgeted goals.

Requirements

• High school diploma or GED or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area.
• If no standard educational background, at least 3 years of experience in two of the following areas of hospitality: food and beverage, culinary, guest services, front desk, housekeeping, or related professional area.
• Experience running a shift, scheduling, performance management, problem solving, and day-to-day operations.

Nice-to-haves

• Hospitality skills
• Experience in managing event operations
• Knowledge of food and wine trends
• Understanding of beverage control and inventory management

Benefits

• Bonus program
• Comprehensive health care benefits
• 401(k) plan with up to 5% company match
• Employee stock purchase plan at 15% discount
• Accrued paid time off (including sick leave where applicable)
• Life insurance
• Group disability insurance
• Travel discounts
• Adoption assistance
• Paid parental leave
• Health savings account
• Flexible spending accounts
• Tuition assistance
• Pre-tax commuter benefits
• Other life and work wellness benefits