Assistant Executive Director

$55,000 - $60,000/Yr

Unclassified - Mequon, WI

Full-time - Mid Level

Mequon, WI

About the position

The Assistant Executive Director at Teal Shores is a pivotal role that operates under the guidance of the Executive Director, focusing on the coordination and management of office functions while assisting in the overall operation of the community. This position is designed for individuals aspiring to become Executive Directors, providing a pathway for professional development. The Assistant Executive Director is responsible for ensuring that resident needs are met in accordance with government regulations and internal policies. This includes planning community operations, setting priorities, and assigning jobs to staff members. The role emphasizes building partnerships both internally and externally, promoting the values of Capri Communities, and enhancing the quality of life for residents. In this role, the Assistant Executive Director will engage in various essential responsibilities that contribute to the overall success of the community. A significant focus will be on resident care and satisfaction, where the Assistant Executive Director will assist in providing high-quality care management tailored to individual care plans. This includes participating in conflict resolution and ensuring that the healthcare needs of residents are met or exceeded. Additionally, the position involves marketing and occupancy management, where the Assistant Executive Director will work alongside the Executive Director to achieve marketing goals, conduct tours, and promote the community to prospective residents and families. Financial management is another critical aspect of this role, as the Assistant Executive Director will assist in maintaining occupancy levels, managing revenue, and ensuring that expenses align with budgetary parameters. Staff management is also a key responsibility, where the Assistant Executive Director will help supervise various departments, participate in hiring and training staff, and ensure compliance with HR regulations. Furthermore, the role requires a strong understanding of compliance with state guidelines and regulations, ensuring that all operational aspects meet the necessary standards. The Assistant Executive Director will also work to maintain the quality, safety, and physical condition of the property, conducting regular inspections and ensuring a secure environment for both residents and employees.

Responsibilities

• Assists with providing, promoting, and requiring high-quality resident relations and care management as per specific care plans for each resident.
• Participates in problem resolution and conflict management to ensure the health care needs of residents are met or exceeded.
• Develops, implements, and helps to manage program activities and takes action to improve programs as necessary.
• Assists Executive Director in achieving marketing and leasing goals for the community.
• Participates in providing tours and marketing the community to external businesses, prospective residents, and families.
• Assures building preparation for tours and model apartments are ready to show.
• Ensures other company properties are promoted to potential residents as appropriate.
• Assists in admission/acceptance assessment process and necessary documentation in compliance with state regulations DHS 83 and 89.
• Assists with maintaining occupancy, revenue, and other expenses and profit margins within the budgeted parameters.
• Helps manage the financial outcomes of the community to include accounts receivable, accounts payable, and payroll.
• Assists the Executive Director in management of the overall operation of the community.
• Helps supervise multiple departments such as activities, dining services, care staff, and housekeeping.
• Participates in the interviewing, hiring, training, and development of staff.
• Assures all employee documents are maintained in accordance with HR compliance.
• Helps to maintain proper staffing coverage for caregivers, maintenance, culinary, and housekeeping needs.
• Acts in place of department managers during vacancies/leaves.
• Demonstrates knowledge of and enforces all WI State Chapter DHS 83 and 89 guidelines, company policies and procedures, building regulations, lease agreements, and governmental requirements.
• Ensures appropriate medical documentation and administration of medications and treatment according to MD orders.
• Ensures that all Chapter DHS 83/89 and Fair Housing Standards are met at all times.
• Complies with OSHA, Workers' Compensation, and any other reporting requirements.
• Works with Executive Director to ensure the internal and external property areas meet company safety and physical condition standards.
• Conducts regular inspections of the building.
• Maintains safety and security of residents and employees at all times.
• Performs other duties as assigned.

Requirements

• Associates Degree in Healthcare Administration or Nursing or higher.
• Previous Assisted Living (RCAC or CBRF) experience desired.
• Familiarity with State of WI Chapter DHS 83 and 89 guidelines.
• Previous experience working with resident satisfaction, budgetary and regulatory compliance, staffing, and physical plant oversight.
• Previous supervisory experience is preferred.