Assistant Executive Director

Royal Oak House Assisted Living - Royal Oak, MI

Full-time - Mid Level

Royal Oak, MI

About the position

The Assistant Executive Director at Royal Oak House Assisted Living plays a crucial role in managing the daily operations of the assisted living and memory care community. This position involves overseeing resident admissions, maintaining occupancy figures, addressing resident and employee needs, and ensuring compliance with company policies. The Assistant Executive Director also supports human resource functions, administrative tasks, and serves as a backup to the Executive Director when necessary.

Responsibilities

• Responsible for new Resident Admissions paperwork and creating/updating Resident business files.
• Maintain occupancy/census figures and unit turnover status.
• Address residents' and employees' needs, reporting issues to the Executive Director.
• Reach out to vendors for building maintenance and manage correspondence.
• Send and distribute mail, assist in answering phone calls, and manage monthly Resident invoices.
• Carry out emergency procedures as required during the shift.
• Maintain petty cash, post receipts, and balances.
• Order medical and office supplies, ensuring inventory is maintained.
• Ensure office equipment is operational and report issues promptly.
• Maintain professionalism in dress and behavior with residents, family members, and visitors.
• Assist with tours and walk-ins, serving as a backup Marketing and Admissions Coordinator as needed.
• Post and manage job postings, schedule and assist with interviews, and onboard new staff.
• Maintain updated employee files and submit payroll records.
• Assist with payroll processing and answer payroll queries.
• Track attendance and document call-offs for various departments.
• Administer employee benefits and maintain employee credentials.
• Encourage strong team member engagement and morale.
• Greet visitors and ensure they record their visits in the community sign-in/out register.
• Answer, screen, and route calls professionally.
• Develop and maintain intra-department communications and streamline administrative procedures.
• Maintain a neat and safe work environment and assist the Executive Director in managing daily operations.

Requirements

• Management experience in a healthcare or assisted living setting.
• Proficiency in Microsoft Office Suite.
• Strong organizational and communication skills.

Nice-to-haves

• Experience in marketing and admissions coordination.
• Knowledge of payroll processing and human resources functions.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off