Assistant Executive Housekeeper

Unclassified - Miami, FL

Full-time - Mid Level

Miami, FL

About the position

Combine your experience and sense of adventure by joining our exciting team of employees working onboard our ships at sea. Royal Caribbean International is looking for inspired global professionals who believe in success through commitment and pride to join our expanding family. As an industry leader in service and innovation, we provide a working environment that fosters career growth and development for our onboard team members. With a fleet of innovative cruise ships, each offering guests a premium vacation experience, there are almost countless opportunities to join us at sea. As Assistant Executive Housekeeper, you will be leading a multicultural, world-class team. You will be responsible for assisting in the management of all Housekeeping functions and team members onboard. In addition, you will have the opportunity to travel the world while working for a top global employer of choice. In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times. This applies to physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and crew areas. You will manage both the Front and Back of House Housekeeping areas, ensuring cleanliness, maintenance, and presentation standards are managed to brand standards in all Housekeeping areas, including all guest staterooms and balconies, guest corridors, officer cabins, laundry, lockers, ice stations, and storage areas in both the front and back of house. You will maintain a front-of-house operational presence and be completely responsible for stateroom inspection processes, ensuring feedback is delivered in a constructive and appropriate manner with an emphasis on positive reinforcement. You will also be responsible for providing day-to-day operational management to all team members, taking ownership and accountability for reacting to guest feedback and requests effectively and efficiently. Working closely with the Guest Services Manager and team, you will ensure guest complaints and concerns are addressed in a prompt, empathetic, and customer-centric manner. Additionally, you will oversee all Housekeeping Training activities, ensuring team members strengthen their current performance and are being developed for succession planning. This includes training for the entire Management and Supervisor team along with all crew members within the division. Your role will also involve managing and supervising the entire luggage operation on the last night of the cruise to ensure all guest luggage is removed from corridors and placed in the appropriate luggage carts. You will support the Laundry Master and all Laundry and Linen Operations onboard, providing operational support to enable the delivery of services and products flawlessly and consistently. This position offers a unique opportunity to work in a dynamic environment while traveling the world, making it an exciting career choice for those who are passionate about hospitality and service excellence.

Responsibilities

• Conduct oneself in a professional and courteous manner at all times, in accordance with Royal Caribbean International’s philosophy of Anchored in Excellence.
• Manage both the Front and Back of House Housekeeping areas, rotating responsibilities as needed.
• Support and report to the Executive Housekeeper, overseeing all operational aspects of Housekeeping and Laundry and Linen Operations.
• Ensure cleanliness, maintenance, and presentation standards are managed to brand standards in all Housekeeping areas.
• Maintain front-of-house operational presence and be responsible for stateroom inspection processes, delivering feedback constructively.
• Provide day-to-day operational management to all team members, addressing guest feedback and requests effectively.
• Work closely with the Guest Services Manager to address guest complaints and concerns in a customer-centric manner.
• Partner with the Executive Housekeeper to resolve recurring service failures through root cause analysis and effective problem-solving techniques.
• Manage all housekeeping-related entries in the ship’s Guest Log, ensuring timely tracking of guest issues.
• Oversee all Housekeeping Training activities, including classroom style and on-the-job training for team members.
• Manage and supervise the entire luggage operation on the last night of the cruise.
• Support the Laundry Master and all Laundry and Linen Operations onboard, ensuring consistent service delivery.

Requirements

• Experience in housekeeping management or a related field, preferably in a hospitality or cruise environment.
• Strong leadership skills with the ability to manage a multicultural team effectively.
• Excellent communication skills, both verbal and written, to interact with guests and team members.
• Ability to handle guest complaints and feedback in a professional and empathetic manner.
• Strong organizational skills to manage multiple tasks and responsibilities efficiently.
• Knowledge of housekeeping and laundry operations, including standards and best practices.

Nice-to-haves

• Previous experience working on cruise ships or in a similar hospitality role.
• Fluency in multiple languages to enhance communication with diverse guests and crew members.
• Certification in hospitality management or related fields.

Benefits

• Opportunity to travel the world while working for a top global employer.
• Career growth and development opportunities within the company.
• Dynamic and multicultural work environment onboard cruise ships.