Assistant Executive Housekeeper

$31,200 - $33,280/Yr

Wingate By Wyndham - Savannah, GA

Part-time,Full-time - Entry Level

Savannah, GA

Accommodation

About the position

The Assistant Executive Housekeeper at Wingate by Wyndham in Savannah, GA, plays a crucial role in supporting the daily operations of the housekeeping and laundry departments. This position is designed for individuals who have a passion for hospitality and a keen eye for detail. The Assistant Executive Housekeeper will work closely with housekeeping staff to ensure that all guest rooms and public areas are cleaned and maintained to the highest standards. This role involves not only overseeing the cleaning processes but also ensuring that the team is equipped with the necessary supplies and equipment to perform their duties effectively. In this position, the Assistant Executive Housekeeper will be responsible for conducting inspections of guest rooms and public spaces, holding staff accountable for their performance, and implementing corrective actions when necessary. The role requires a strong focus on guest and employee satisfaction while adhering to the operating budget. The Assistant Executive Housekeeper will assist in managing housekeeping operations, including overseeing lost and found procedures, preparing work assignments based on room status, and ensuring that the front desk is updated on guest room availability. Additionally, the Assistant Executive Housekeeper will collaborate with the Engineering department to address maintenance needs in guest rooms, manage linen inventory, and assist in ordering supplies as needed. This position also involves supervising the housekeeping staff in the absence of the Director of Services or Housekeeping Manager, providing feedback on service behaviors, and striving to enhance overall service performance. Exceptional customer service is a key component of this role, as the Assistant Executive Housekeeper will handle guest complaints and work to resolve issues promptly.

Responsibilities

• Assist in supporting the day-to-day activities in Housekeeping and Laundry.
• Work with employees to clean and maintain guestrooms and public spaces.
• Complete inspections and hold staff accountable for corrective actions.
• Ensure guest and employee satisfaction while maintaining the operating budget.
• Assist in managing housekeeping operations and budgets.
• Manage lost and found procedures.
• Prepare work assignments based on room cleaning needs and check-outs.
• Inventory stock to ensure adequate supplies are available.
• Communicate guest room status to the Front Desk efficiently.
• Collaborate with the Engineering department on maintenance needs.
• Ensure all employees have proper supplies, equipment, and uniforms.
• Supervise an effective inspection program for all areas.
• Manage linen inventory and assist in ordering supplies as necessary.
• Supervise housekeeping in the absence of the Director of Services or Housekeeping Manager.
• Observe service behaviors of employees and provide feedback for improvement.
• Handle guest problems and complaints, seeking supervisor assistance when necessary.
• Review comment cards and guest satisfaction results with employees.

Requirements

• 2 years of housekeeping management experience required.
• Experience in the hospitality industry, preferably in a hotel setting.
• Strong time management skills to prioritize tasks effectively.
• Valid driver's license.

Benefits

• Paid time off
• Employee discount