Assistant Executive Housekeeper

$43,680 - $43,680/Yr

Marriott International - Syracuse, NY

Full-time - Mid Level

Syracuse, NY

Accommodation

About the position

The Assistant Executive Housekeeper at Marriott Syracuse Downtown is responsible for ensuring that the housekeeping department maintains high standards of cleanliness and service in guest rooms and public spaces. This role involves overseeing a team of room attendants, housepersons, and inspectors, ensuring that all staff are trained and performing their duties to meet both client and Crescent standards. The Assistant Executive Housekeeper will conduct daily and monthly meetings to inspect staff work, provide guidance, and correct deficiencies as needed. In addition to staff oversight, the Assistant Executive Housekeeper will be involved in the hiring and training processes, conducting performance evaluations, resolving issues, and maintaining open communication with team members. The role also includes arranging staff work schedules based on occupancy and current projects, submitting payroll records, and ensuring that all records are accurate and up-to-date. The Assistant Executive Housekeeper will maintain computerized records for budgeting and forecasting department expenses, as well as tracking inspection scores for housekeepers. Effective communication is essential in this role, as the Assistant Executive Housekeeper must provide clear direction to staff both verbally and in writing. The position requires compliance with attendance rules and a commitment to being available for work on a regular basis. The Assistant Executive Housekeeper may also be assigned other job-related duties as needed, contributing to a positive guest experience and maintaining the hotel's high standards of service.

Responsibilities

• Oversee staff of room attendants, housepersons, and inspectors by conducting daily and monthly meetings, inspecting staff work, and providing guidance to correct deficiencies and meet standards.
• Interview, hire, train, and recommend performance evaluations for staff, resolve problems, and provide open communication.
• Arrange staff work schedules, determining days off and ensuring staffing levels are based on occupancy and projects.
• Submit payroll records and correct errors to ensure timely payment, including for purchased rooms and extra cleanup.
• Maintain and review computerized records for budgeting and forecasting of department expenses and inspection scores.
• Communicate both verbally and in writing to provide clear direction to staff.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Requirements

• Experience working in hospitality, particularly in hotel housekeeping is preferred.
• Ability to communicate effectively in English.
• Self-starting personality with an even disposition and professional appearance.
• Ability to communicate well with guests and maintain a positive interaction with staff and customers.
• Ability to lift, carry, or otherwise move materials weighing up to 100 lbs.
• Ability to move throughout the building, bend, stoop, and reach to assist other staff members.