Assistant Executive Housekeeper

$39,520 - $45,760/Yr

Hilton - Goleta, CA

Full-time - Mid Level

Goleta, CA

Accommodation

About the position

The Assistant Executive Housekeeper is responsible for overseeing the housekeeping and laundry departments within the hotel, ensuring that all areas are clean, orderly, and meet the highest standards of guest satisfaction. This role involves supervising staff, performing quality assurance checks, and directly engaging with guests to enhance their experience. The position requires a hands-on approach, as the Assistant Executive Housekeeper will also participate in cleaning tasks and staff training while managing daily operations.

Responsibilities

• Assign and supervise work activities of housekeeping and laundry department associates.
• Provide exceptional customer service to hotel guests.
• Perform quality assurance (QA) requirements for the department.
• Schedule and maintain proper workforce to meet guest demands.
• Inspect cleanliness in guest rooms and public areas.
• Notify guest services when room servicing is complete.
• Respond quickly to guest requests and complaints.
• Ensure compliance with safety policies and report injuries timely.
• Conduct monthly inventory and requisition supplies.
• Assist in interviewing and training new associates.
• Investigate complaints regarding housekeeping services and take corrective action.

Requirements

• High School diploma or GED preferred.
• Minimum one-year previous experience in housekeeping or a related field required.
• Supervisory experience and/or training required.
• Ability to maintain confidentiality of business matters.
• Good interpersonal and communication skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Basic computer knowledge for reporting and room status updates.

Nice-to-haves

• Experience in hotel operations or a similar environment.
• Knowledge of cleaning and safety standards in hospitality.

Benefits

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off