Assistant Executive Housekeeping Manager @ Marriott Downtown Syracuse

Crescent Hotels & Resorts - Syracuse, NY

Full-time - Mid Level

Syracuse, NY

Accommodation

About the position

The Assistant Executive Housekeeping Manager at Marriott Downtown Syracuse is responsible for ensuring that the housekeeping department maintains high standards of cleanliness and service in guest rooms and public spaces. This role involves overseeing a team of room attendants, housepersons, and inspectors, conducting regular meetings to provide guidance and ensure that all staff meet the established standards. The Assistant Executive Housekeeping Manager will also be involved in the hiring, training, and performance evaluation of staff, as well as resolving any issues that arise within the team. In addition to managing staff, this position requires the arrangement of work schedules based on occupancy levels and upcoming projects. The Assistant Executive Housekeeping Manager will be responsible for submitting payroll records and ensuring that all corrections are made in a timely manner. Maintaining computerized records for budgeting and forecasting department expenses is also a key function of this role, along with monitoring inspection scores for housekeepers to ensure compliance with Crescent standards. Effective communication is essential in this position, as the Assistant Executive Housekeeping Manager must provide clear direction to staff both verbally and in writing. The role requires a commitment to regular attendance and the ability to perform any other job-related duties as assigned. Overall, this position plays a crucial role in enhancing the guest experience by ensuring that the housekeeping department operates efficiently and effectively.

Responsibilities

• Oversee staff of room attendants, housepersons, and inspectors by conducting daily and monthly meetings, inspecting staff work and giving guidance to correct deficiencies and meet standards.
• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline when appropriate.
• Arrange staff work schedules, determining days off, ensuring staffing levels are based on occupancy and/or any current or anticipated projects.
• Submit payroll records, correcting errors to ensure pay is on time and includes any purchased rooms, extra cleanup, cots, etc.
• Maintain and review computerized records for budgeting and forecasting of department expenses as well as inspection scores for housekeepers.
• Communicate both verbally and in writing to provide clear direction to staff.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Requirements

• 3-5 years of experience working in hospitality, specifically in hotel housekeeping preferred.
• Ability to communicate in English effectively.
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.
• Ability to communicate well with guests and be a team player.
• Ability to grasp, lift, carry or otherwise move materials weighing up to 100 lbs.
• Ability to move throughout the building, bend, stoop, and reach to assist other staff members.