Assistant Facility Manager, DOT Shuttle Operations

Sp Plus - West Palm Beach, FL

Full-time - Entry Level

West Palm Beach, FL

Personal and Laundry Services

About the position

The Assistant Facility Manager for DOT Shuttle Operations at SP+ is responsible for overseeing the daily operations of shuttle services at the Palm Beach Airport. This role focuses on enhancing client and customer satisfaction, managing staff, and ensuring compliance with DOT regulations. The position requires strong leadership skills and the ability to interpret operational reports to drive performance improvements.

Responsibilities

• Lead programs to improve client and customer satisfaction.
• Assist in the management of the day-to-day activities of the assigned locations.
• Supervise shuttle drivers, parkers, and the monitoring of shuttle bus operations.
• Ensure appropriate customer interaction and supervise the completion of all closing reports.
• Monitor and implement effective revenue control procedures.
• Perform other necessary functions as assigned.
• Assist with the daily data entry of the revenue reports.
• Compile and interpret reports on a daily basis for the operation of the facility.

Requirements

• High School Graduate; some college is a plus.
• At least one year of supervisory experience required, preferably in the transportation and/or parking industry.
• Prior supervisory experience managing DOT-regulated shuttle operations preferred.
• Valid CDL Class A, B, or C Driver's License with Passenger Endorsement required for operating shuttle buses with a capacity of 15 or more passengers.
• DOT Medical Card is required.
• Intermediate computer skills utilizing Microsoft Office (Excel and Word).

Nice-to-haves

• Knowledge of transportation (shuttle operations), DOT regulations, union contracts, and payroll strongly desired.