Assistant Facility Manager, DOT Shuttle Operations

$49,920 - $49,920/Yr

Sp Plus - Houston, TX

Full-time - Entry Level

Houston, TX

Personal and Laundry Services

About the position

The Assistant Facility Manager for DOT Shuttle Operations at SP+ is responsible for overseeing the daily operations of shuttle services, ensuring high levels of client and customer satisfaction. This role involves supervising shuttle drivers, managing revenue control procedures, and compiling operational reports to enhance service delivery.

Responsibilities

• Lead programs to improve client and customer satisfaction.
• Assist in the management of the day-to-day activities of the assigned locations.
• Supervise shuttle drivers, parkers, and the monitoring of shuttle bus operations.
• Ensure appropriate customer interaction and supervise the completion of all closing reports.
• Monitor and implement effective revenue control procedures.
• Perform other necessary functions as assigned.
• Assist with the daily data entry of the revenue reports.
• Compile and interpret reports on a daily basis for the operation of the facility.

Requirements

• High School Graduate; some college is a plus.
• At least one year of supervisory experience required, preferably in the transportation and/or parking industry.
• Prior supervisory experience managing DOT-regulated shuttle operations preferred.
• Valid CDL Class A, B, or C Driver's License with Passenger Endorsement required if operating shuttle buses with a capacity of 15 or more passengers.
• DOT Medical Card is required.
• Intermediate computer skills utilizing Microsoft Office (Excel and Word).

Nice-to-haves

• Knowledge of transportation (shuttle operations), DOT regulations, union contracts, and payroll strongly desired.
• Superior verbal and written communication skills.
• Proactive with strong personal drive and proven customer service skills.

Benefits

• Competitive salary of $24.00 per hour.