Assistant Facility Manager, Valet Operations
Sp - Denver, CO
posted 6 months ago
About the position
SP+ is driven by Our Promise, Making Every Moment Matter for a World on the Go. Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every moment, recognizing that the time colleagues, clients, and customers invest in us must always matter. This role will support the day-to-day management of the valet operation to ensure the operation is fostering an excellent guest experience, good client relations, and promoting a professional and courteous image. Additionally, this role will play a key part in creating and implementing a successful staging plan by utilizing all aspects of the locations layout to ensure maximum parking capacity. The Assistant Facility Manager will participate in programs to improve client and guest satisfaction. This includes ensuring guests are receiving timely and exceptional service by courteously assisting guests with any questions they may have, assisting them in and out of their vehicles, and driving, parking, and retrieving guest vehicles in a safe and professional manner. The role requires a thorough knowledge of all areas of the valet operation, major streets, landmarks, and freeways in the area. The Assistant Facility Manager will also create staffing schedules according to anticipated daily vehicle volume and maintain full compliance with standard operating procedures, ensuring the safety and security of vehicles and keys at all times. In addition, the Assistant Facility Manager will prepare and process daily paperwork according to audit compliance standards, quickly distinguish vehicle makes and models, and have a general knowledge of vehicle operations. The role also involves ensuring that drive lanes and crosswalks are clean of debris, reporting any known accidents or safety hazards, reviewing damage claims, and assisting with hiring, training, and coaching an excellent valet team. The Assistant Facility Manager may also substitute for any position if necessary and complete other duties as needed.
Responsibilities
- Participate in programs to improve client and guest satisfaction.
- Ensure guests are receiving timely and exceptional service by assisting them with questions and helping them in and out of their vehicles.
- Drive, park, and retrieve guest vehicles in a safe and professional manner.
- Maintain thorough knowledge of all areas of the valet operation, major streets, landmarks, and freeways in the area.
- Create a staffing schedule according to anticipated daily vehicle volume.
- Maintain full compliance with standard operating procedures, ensuring the safety and security of vehicles and keys at all times.
- Prepare and process daily paperwork according to audit compliance standards.
- Quickly distinguish vehicle makes and models and have a general knowledge of vehicle operations.
- Ensure that drive lanes and crosswalks are clean of debris, water, oil spills, etc.
- Report any known accidents, observed or suspected violations of Company policy, safety hazards, or any unusual occurrences to the Facility Manager.
- Review damage claims.
- Assist with hiring, training, and coaching an excellent valet team.
- Substitute for any position, if necessary.
- Complete other duties as needed.
Requirements
- High school diploma or GED.
- Valid state-issued driver's license with current address and acceptable driving record.
- Minimum of six months of valet experience preferred.
- Strong guest orientation and positive attitude.
- Ability to communicate clearly and effectively, both orally and in writing.
- Ability to adapt to changes in the work environment and deal with unexpected events.
- Exhibit sound and accurate judgment.
Nice-to-haves
- Experience in customer relationship management.
- Strong communication skills.
Benefits
- Disability insurance
- Health insurance
- Dental insurance
- 401(k)
- Flexible spending account
- Paid time off
- Vision insurance
- 401(k) matching
- Life insurance
