Assistant Facility Manager

JLL - Malvern, PA

Full-time - Entry Level

Malvern, PA

251-500 employees

Real Estate

About the position

The Assistant Facility Manager (AFM) at JLL is responsible for overseeing and coordinating facility management activities at a large commercial campus. This role involves ensuring client satisfaction through effective management of building initiatives, daily operations, and collaboration with various stakeholders including vendors and contractors. The AFM will work closely with the Facilities Manager to manage budgets, maintenance, and special projects, while also serving as a liaison between the client and JLL personnel.

Responsibilities

• Manage, oversee, and coordinate daily facility management activities such as HVAC, electrical, plumbing, and fire/life/safety systems.
• Coordinate with site and contractors to ensure good customer service.
• Request proposals, schedule, and inspect all maintenance and repairs from onsite vendors and contractors.
• Work with Facilities Manager in the development and management of the annual operating budgets.
• Review proposals for repair and maintenance work in accordance with JLL and client procurement policy and operating budget.
• Liaison with vendor partner services.
• Assist with Pilot Programs, innovations, and special projects.
• Perform tours/inspections of the properties.
• Establish working relationships with clients and contractors to ensure satisfactory building services.
• Manage the work order process from creation to reporting.
• Work with leadership to process invoices from PO creation to invoice coding.
• Create/edit monthly reports for work orders, budgets, initiatives, and projects.
• Provide support for the move management team.
• Provide instruction and training to JLL personnel, vendors, and contractors.

Requirements

• High School Diploma or equivalent.
• 3+ years of people management experience in the commercial property or facilities management industry.
• Experience using Computerized Maintenance Management System (CMMS) and/or Building Management System (BMS).
• Military service or college education in facilities, property, business or related is desirable.
• Strong leadership skills, customer service skills, and interpersonal skills with associates, clients, and vendors.
• Knowledge of applicable financial and accounting terms and principles as they apply to commercial property management.
• Strong client service orientation with the ability to provide information and respond to questions from groups of managers, customers, and vendors.
• Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
• Ability to respond to common inquiries or complaints from clients, co-workers, vendors, contractors, and supervision.

Nice-to-haves

• Military service or college education in facilities, property, business or related is desirable.

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays