Assistant Facility Manager

$78,400 - $78,400/Yr

JLL - New York, NY

Full-time - Mid Level

New York, NY

1,001-5,000 employees

Real Estate

About the position

The Assistant Facility Manager role is focused on supporting building operations at One Madison Avenue in New York, with an emphasis on enhancing occupant experience and ensuring client satisfaction. This position involves collaborating with the Senior Facilities Manager to oversee integrated facility management services, aiming to create memorable experiences for clients and their organizations. The role requires exceptional customer service and communication skills, as it is client-facing and central to operational success.

Responsibilities

• Work closely with Senior Facilities Manager and Facilities Manager to understand goals and objectives for building operations.
• Utilize interpersonal skills to lead and influence others, advocating for sound financial decisions.
• Anticipate and respond to client needs, transforming problems into opportunities.
• Monitor and manage third-party vendor performance for service delivery.
• Proactively identify and escalate risks and issues at the account level.
• Engage in continuous improvement and innovation in service delivery.
• Support the establishment of realistic goals for site operations and performance.
• Develop and implement programs to reduce operating costs and increase productivity.
• Manage the implementation of customer experience-focused services.
• Develop and implement a customer experience training plan.
• Achieve and exceed performance, budget, and team goals.
• Establish and maintain management guidelines in accordance with service level agreements.
• Support financial targets and key performance indicators.
• Encourage mutual trust and cooperation among team members.

Requirements

• Experience in facility management or a related field.
• Strong customer service and communication skills.
• Ability to lead and influence others effectively.
• Experience in managing vendor performance.
• Knowledge of financial decision-making in facility operations.
• Ability to identify and mitigate risks in operations.

Nice-to-haves

• Experience with integrated facility management services.
• Familiarity with business intelligence tools and process re-engineering.
• Background in customer experience training and development.

Benefits

• Competitive salary of $78,400 per year.
• Full-time employment with potential for career growth.