Assistant Facility Manager

$39,520 - $39,520/Yr

Sp Plus - New York, NY

Full-time - Entry Level

New York, NY

Personal and Laundry Services

About the position

The Assistant Facility Manager plays a crucial role in the day-to-day management of the assigned parking location, ensuring that operations are conducted in accordance with contractual guidelines. This position is integral to fostering positive client relations and maintaining a professional image within the business. The Assistant Facility Manager will assist in various operational tasks, including overseeing customer interactions, managing staff schedules, and ensuring the completion of essential reports. The role requires a proactive approach to problem-solving and a commitment to enhancing client and customer satisfaction through effective management practices. In this position, the Assistant Facility Manager will engage in the development of financial and operational goals specific to the property. Responsibilities include supervising frontline staff such as cashiers and valet attendants, processing bank deposits, and preparing month-end reports. The Assistant Facility Manager will also be involved in hiring and training new staff, reviewing damage claims, and managing petty cash disbursements. A thorough knowledge of the garage layout, local streets, and landmarks is essential for effective operations and customer service. The role also involves assisting with the maintenance and repair of parking equipment and performing general maintenance tasks as directed by the Facility Manager. The Assistant Facility Manager must report any accidents, safety hazards, or unusual occurrences to the Facility Manager promptly. This position requires a strong customer service orientation, adaptability to changing work environments, and sound judgment in decision-making.

Responsibilities

• Participate in programs to improve client and customer satisfaction.
• Engage in the development of property level financial and operational goals.
• Assist in the management of day-to-day activities of the assigned locations.
• Ensure appropriate customer interaction and supervise the completion of all evening closing reports.
• Process bank deposits and schedule staff.
• Supervise frontline staff including cashiers, valet attendants, and maintenance porters.
• Prepare month-end reports and audit daily cashier shift reports.
• Monitor and check time cards, hire and train frontline staff.
• Review damage claims and disburse petty cash.
• Prepare the annual budget and assist with cleanup of debris, water, oil spills, etc.
• Have thorough knowledge of all areas of the garage and major streets, landmarks, and freeways in the area.
• Assist Facility Manager with other duties as needed.

Requirements

• High School Graduate.
• A minimum of six months of parking experience preferred.
• Must possess a valid state-issued driver's license with current address and acceptable driving record.
• Strong oral communication skills; speaks clearly and listens effectively.
• Ability to write clearly and informatively; able to read and interpret written information.
• Strong customer orientation and positive attitude; able to respond to requests for service in a courteous manner.
• Adaptability to changes in the work environment; able to deal with change, delays, or unexpected events.
• Exhibits sound and accurate judgment.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Long/short term disability
• Life insurance
• Accident insurance
• 401k
• Paid time off