Assistant Facility Manager

JLL - Auburn Hills, MI

Full-time - Mid Level

Auburn Hills, MI

Real Estate

About the position

The Assistant Facility Manager is responsible for maintaining client satisfaction through effective delivery of Facility Management services. This role involves ensuring compliance with operational standards, managing team collaboration, and supporting administrative functions related to facility services.

Responsibilities

• Maintain client satisfaction with delivery of Facility Management services and support programs to increase customer satisfaction.
• Support compliance with Jones Lang LaSalle minimum audit and compliance standards in facility management, financial management, and operational policies and procedures.
• Meet or exceed site Key Performance Indicators (KPI's); monitor Service Level Agreements (SLA's) monthly to identify potential challenges and plan corrective actions accordingly.
• Enforce all Company policies and training requirements regarding safe and efficient operations and work practices.
• Implement and monitor hazard control and team safety practices, ensuring compliance with local codes and regulations and Jones Lang LaSalle operations standards.
• Demonstrate strong collaboration and teamwork within the account team, driving the development and implementation of IFM best practices and innovations.
• Support work order management for in-house staff and vendors as necessary.
• Support facility soft services as needed and directed, such as meetings preparation, conference room reservations, food services, parking, vending, and badging.
• Perform any and all other duties and tasks assigned.

Requirements

• Bachelor's degree
• Minimum of two years of industry experience required either in the corporate environment, third party service provider, or as a consultant.
• Mid-level electrical experience
• Basic knowledge of building systems (mechanical and electrical systems).
• Excellent customer, computer, managerial, verbal, and written communication skills.
• Ability to multi-task and effectively organize responsibilities to achieve portfolio goals and objectives.