Assistant Facility Manager

Sp Plus - Roanoke, VA

Full-time - Entry Level

Roanoke, VA

Personal and Laundry Services

About the position

The Assistant Facility Manager plays a crucial role in the day-to-day management of parking operations at the assigned location, ensuring that all activities are conducted within the contractual guidelines. This position is integral to fostering good client relations and promoting a professional image of the business. The Assistant Facility Manager will assist in various operational tasks, including managing staff, overseeing customer interactions, and ensuring the smooth operation of parking services. The role requires a proactive approach to problem-solving and a commitment to enhancing client and customer satisfaction. In this position, the Assistant Facility Manager will engage in the development of financial and operational goals specific to the property. Responsibilities include supervising frontline staff, processing bank deposits, preparing month-end reports, and auditing daily cashier shift reports. The Assistant Facility Manager will also be involved in hiring and training new staff, managing petty cash, and preparing the annual budget. A thorough knowledge of the garage layout, major streets, landmarks, and freeways in the area is essential for effective management and customer service. The role also involves assisting with the maintenance and repair of parking equipment and performing general maintenance tasks as directed by the Facility Manager. The Assistant Facility Manager will report any accidents, safety hazards, or unusual occurrences to the Facility Manager and assist in maintaining a clean and safe environment for customers and staff. This position requires a strong customer service orientation, adaptability to changing work environments, and sound judgment in decision-making.

Responsibilities

• Participate in programs to improve client and customer satisfaction.
• Engage in the development of property level financial and operational goals.
• Assist in the management of day-to-day activities of the assigned locations.
• Ensure appropriate customer interaction and supervise the completion of all evening closing reports.
• Process bank deposits and schedule staff.
• Supervise frontline staff including cashiers, valet attendants, and maintenance porters.
• Prepare month-end reports and audit daily cashier shift reports.
• Monitor and check time cards, hire and train frontline staff.
• Review damage claims and disburse petty cash.
• Prepare the annual budget.
• Assist customers by answering any questions they may have.
• Assist in the maintenance and repair of parking equipment and general maintenance tasks as directed by the Facility Manager.
• Report any known accidents, observed or suspected violations of Company policy, safety hazards, or unusual occurrences to the Facility Manager.
• Assist with cleanup of debris, water, oil spills, etc.
• Have thorough knowledge of all areas of the garage and major streets, landmarks, and freeways in the area of the garage.
• Assist Facility Manager with other duties as needed.

Requirements

• High School Graduate.
• A minimum of six months of parking experience preferred.
• Must possess a valid state-issued driver's license with current address and acceptable driving record.
• Strong oral communication skills; speaks clearly and listens effectively.
• Written communication skills; able to write clearly and interpret written information.
• Strong customer orientation and positive attitude; able to respond to requests for service in a courteous manner.
• Ability to adapt to changes in the work environment and deal with unexpected events.
• Exhibits sound and accurate judgment.