Assistant Facility Manager

About the position

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. As part of the Integrated Facility Management (IFSM) team, the Assistant Facility Manager (AFM) will assist the Facility Manager in the delivery of services to operate and maintain the property including customer/client services, financial management, facility maintenance, procurement, and supplier management.

Responsibilities

• Develop client relationships with key representatives in supporting client’s goals and objectives.
• Promote a high level of satisfaction among clients by promptly responding to their service needs.
• Coordinate and schedule service activities at assigned client location(s).
• Act as an interface with the client and solve problems with professionalism and service orientation.
• Demonstrate leadership, responsiveness, and creativity in finding solutions for service delivery.
• Oversee vendors for mechanical, electrical, plumbing, carpentry, critical systems, HVAC, generator, and others defined within the portfolio of respective sites.
• Accountable for the accuracy and timely updates to all systems data utilized for the account processes, procedures, and metrics.
• Support development and adherence to communication protocols by account and client standards.
• Hands-on management of all service deliverables both internal to JLL and by sub-contractors.
• Initiate service requests as needed to support Client requests/needs.
• Monitor Work Orders dispatched to suppliers to ensure compliance with SLAs and Work Order Management.
• Review and approve all vendor invoices, follow up on discrepancies, and close out invoices.
• Proactively partner with key vendors and implement vendor management best practices.
• Communicate Safety, KPI and SLA requirements to vendors in a timely way.
• Engage vendors in the identification of service delivery improvement and savings identification.
• Oversee vendor work to ensure compliance with contracts.
• Meet or exceed Site KPIs and monitor SLAs monthly to identify potential off-track areas and plan corrective actions.
• Partner with strategic sourcing to effectively manage vendor relationships.
• Read and understand the requirements set forth in the Master Services Agreement and develop strategic improvement plans.
• Complete all client and JLL required training.
• Engage in a culture of continuous improvement and innovation.

Requirements

• Bachelor’s degree or equivalent work experience.
• Proven track record of excellent internal and external customer service.
• Exhibits strong interpersonal skills and problem-solving ability.
• Excellent verbal and written communication skills with the ability to communicate professionally.
• High degree of innovation with the ability to work with minimal supervision in a fast-paced environment.
• Supervise vendor performance during normal and off-hours including weekends when necessary.
• Experience working within CMMS/Work Order systems, Corrigo preferred.
• Proficient skills in Microsoft Office Suite, including Excel, Word, Outlook, and Teams.
• Strong proficiency with Microsoft Office Suite including Outlook, Word, PowerPoint & Excel, and SharePoint.
• Familiarity with HVAC and other building mechanical systems.
• Strong organizational and analytical skills, problem-solving ability, and attention to detail.
• Demonstrate the highest professional standards of behavior and follow the JLL Code of Ethics.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive Medical, Dental & Vision Care.
• Paid parental leave at 100% of salary.
• Paid Time Off and Company Holidays.