Assistant Facility Manager
JLL - Milwaukee, WI
posted 3 months ago
About the position
JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades, or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. As an Assistant Facility Manager in Milwaukee, WI, you will play a crucial role in assisting the Account Director in the delivery of services to operate and maintain the property. This includes customer/client services, financial management, facility maintenance, procurement, and supplier management. You will develop client relationships with key representatives to support the client's operation and maintenance objectives. Your primary responsibility will be to maintain client satisfaction with the delivery of Facility Management services and support programs to increase customer satisfaction. In this role, you will oversee the CMMS system to meet internal and client objectives, manage the work order process, and ensure data continuity. You will also handle purchase orders throughout their lifecycle, including invoice management, and maintain a technical library. Vendor management will be a key aspect of your responsibilities, ensuring vendors are badged, helping to set up new vendors, scheduling, and report acquisition. You will meet or exceed site Key Performance Indicators (KPIs) and monitor Service Level Agreements (SLAs) monthly to identify potential challenges and plan corrective actions accordingly. Additionally, you will assist with project management, supply ordering, and product searches while supporting compliance with JLL's minimum audit and compliance standards in facility management, financial management, and operational policies and procedures. You will enforce all company policies and training requirements regarding safe and efficient operations and work practices, implement and monitor hazard control and team safety practices, and ensure compliance with GSA standards and Jones Lang LaSalle operations standards. Strong collaboration and teamwork within the account team will be essential, as you will drive the development and implementation of Integrated Facility Management (IFM) best practices and innovations. You will also be expected to perform any and all other duties and tasks assigned.
Responsibilities
- Assist the Account Director in the delivery of services to operate and maintain the property.
- Develop client relationships with key representatives to support client's operation and maintenance objectives.
- Maintain client satisfaction with delivery of Facility Management services and support programs to increase customer satisfaction.
- Oversee CMMS system to meet internal and client objectives.
- Manage work order process, systems, and associated data continuity.
- Manage purchase orders throughout their lifecycle, including invoice management.
- Maintain a technical library.
- Ensure vendors are badged, help to set up new vendors, scheduling, and report acquisition.
- Maintain hard key system including signing out of keys.
- Meet or exceed site Key Performance Indicators (KPIs) and monitor Service Level Agreements (SLAs) monthly to identify potential challenges and plan corrective actions accordingly.
- Assist with project management, supply ordering, and product searches.
- Support compliance with JLL minimum audit and compliance standards in facility management, financial management, and operational policies and procedures.
- Enforce all company policies and training requirements regarding safe and efficient operations and work practices.
- Implement and monitor hazard control and team safety practices, ensuring compliance with GSA standards and Jones Lang LaSalle operations standards.
- Demonstrate strong collaboration and teamwork within the account team, driving the development and implementation of IFM best practices and innovations.
Requirements
- Minimum of 3 years of industry experience required either in the corporate environment, third party service provider, or as a consultant.
- Excellent customer, computer, managerial, verbal, and written communication skills.
- Ability to multi-task and effectively organize responsibilities in a fast-paced environment to achieve JLL and client objectives.
- Proficient level of computer skills including MS Word, PowerPoint, Excel, and Outlook.
- Excellent analytical, interpersonal, and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.
- Basic knowledge of building systems (HVAC, plumbing, electrical, carpentry).
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Flexible and Remote Work Arrangements may be available
