Assistant Front Office Manager - Embassy Suites Portland

About the position

The Assistant Front Office Manager at Embassy Suites Portland is responsible for assisting in the management and administration of Front Office operations, ensuring outstanding guest service and financial profitability. This role involves overseeing guest services, team member performance, and various operational tasks to enhance the overall guest experience and maximize revenue.

Responsibilities

• Assist in the management of all Front Office operations including guest service and registration, room inventory, and overall profitability.
• Monitor and develop team member performance through supervision, counseling, evaluations, and recognition.
• Recruit, interview, and train team members.
• Assess service and satisfaction trends, evaluate issues, and implement improvements.
• Oversee the VIP guest process to ensure smooth check-in/check-out for VIP reservations.
• Promote hotel services and facilities through up-selling techniques to maximize occupancy and revenue.
• Ensure team members are knowledgeable about hotel products, services, and local events.

Requirements

• Experience in hospitality management or a related field.
• Strong leadership and team management skills.
• Excellent customer service and communication skills.
• Ability to monitor and assess service trends and implement improvements.

Nice-to-haves

• Previous experience in a hotel front office or guest services role.
• Familiarity with hotel management software and systems.

Benefits

• Employee discount
• Free parking
• Health insurance
• Opportunities for advancement