Bluegreen Vacations - Orlando, FL
posted 2 months ago
Full-time - Entry Level
Orlando, FL
1,001-5,000 employees
Real Estate
About the position
The Assistant Front Office Manager at The Fountains Resort is responsible for overseeing the daily operations of the front desk and guest services. This role involves managing a team, ensuring guest satisfaction, and coordinating activities between departments. The position requires a strong focus on guest recovery and staff development, with a schedule that includes evening shifts and weekends as needed.
Responsibilities
- Assist in managing the daily operations of the front desk and reservations.
- Coordinate front-desk activities to ensure guest satisfaction.
- Respond to guest requests, inquiries, and escalations for guest recovery.
- Coach, develop, and schedule a highly engaged Guest Services Team.
- Prepare daily reports as requested and cover shifts at the Front Desk as necessary.
Requirements
- High School Diploma or equivalent.
- Minimum of 2 years of Front Desk experience.
- At least 1 year of supervisory experience.
- Ability to lead a staff of 20+ associates.
- Knowledge of Hospitality Front Desk Operations, yield, and resolution management.
- Excellent interpersonal skills.
Benefits
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid holidays
- Paid parental leave
- Paid time off
- Tuition reimbursement
- Safe and fun work environment
