Assistant Front Office Manager

$58,000 - $61,000/Yr

Marriott International - San Diego, CA

Full-time - Mid Level

San Diego, CA

Accommodation

About the position

The Assistant Front Office Manager at Hotel Republic San Diego plays a crucial role in ensuring guest satisfaction and smooth operations at the front desk. This position involves supervising staff, handling guest requests and complaints, and implementing company policies to maintain high service standards. The ideal candidate will be proactive, possess strong communication skills, and be able to manage various tasks in a fast-paced environment.

Responsibilities

• Interview, hire, train, and evaluate performance of front desk staff.
• Respond to guest requests and resolve issues to ensure satisfaction.
• Implement company programs and supervise daily front desk operations.
• Supervise Guest Service Agents and maintain quality service standards.
• Remain calm during emergencies and heavy hotel activity, serving as a role model.
• Conduct thorough research to resolve customer complaints and complications.
• Authorize revenue allowances to remedy problems after exploring alternatives.
• Comply with attendance rules and be available to work regularly.
• Perform any other job-related duties as assigned.

Requirements

• Effective communication skills in English, both verbal and written.
• Basic math skills and ability to perform calculations accurately.
• Experience in a supervisory role within a hotel or hospitality environment.
• Ability to establish and maintain effective working relationships with associates and guests.
• Self-starting personality with a professional appearance and demeanor.
• Ability to use a moderately complex computer system for data entry and report generation.
• Capability to stand and walk continuously behind the front desk.

Nice-to-haves

• Experience in the hospitality industry, particularly in front office operations.
• Familiarity with hotel management software and systems.

Benefits

• Hotel room discounts at Marriott branded properties and Crescent managed properties in North America.