Assistant Front Office Manager

$66,560 - $66,560/Yr

Hotel Nia - Menlo Park, CA

Full-time - Entry Level

Menlo Park, CA

101-250 employees

Accommodation

About the position

The Assistant Front Office Manager at Hotel Nia plays a crucial role in overseeing front office operations, ensuring exceptional guest service and adherence to sustainability standards. This position involves supervising front office staff, managing guest satisfaction, and supporting financial operations within the front office department.

Responsibilities

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Oversee all front office operations in the absence of the Front Office Manager or Assistant General Manager.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Assist in monitoring of front office financial operations and ensure compliance with budgetary guidelines.
• Assist in development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts.
• Review, submit for approval, and order capital budget items as required.
• Review correspondence from guests and incident logs; direct staff according to information obtained.
• Ensure front office supplies and merchandise for the gift shop and or market are fully stocked, and inventory is maintained.
• Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained.
• Monitor occupancy of guest room space to ensure most efficient use.
• Follow sustainability guidelines and practices related to HHMs EarthView program.
• Practice safe work habits, wear protective safety equipment and follow safety protocols.
• Perform other duties as requested by management.

Requirements

• Associate or Bachelor's degree preferred.
• 1 to 3 years hospitality related experience, including front desk operations experience.