Assistant Front Office Manager

$50,000 - $55,000/Yr

Texas A&M University - College Station, TX

Full-time - Mid Level

College Station, TX

101-250 employees

Educational Services

About the position

The Assistant Front Office Manager at Texas A&M Hotel and Conference Center plays a crucial role in overseeing the Front Office and Guest Services operations. This position is responsible for ensuring customer satisfaction, managing financial performance, and fostering positive employee relations within a vibrant hospitality environment. The role requires a commitment to exceptional guest service and adherence to the company's values of positivity, respect, integrity, dedication, and excellence.

Responsibilities

• Assist in overseeing all aspects of the Front Office and Guest Services operation.
• Ensure customer satisfaction and financial performance.
• Supervise the training of Front Office and Guest Service employees.
• Maintain operating and training manuals for the department.
• Manage the annual budget and maintain labor costs to forecast.
• Create purchase orders and review monthly Profit & Loss reports.
• Ensure compliance with systems, control policies, and procedures.
• Perform Human Resource functions including hiring, training, scheduling, and evaluating performance.
• Cover front desk shifts when needed.
• Review Housekeeping Report and rectify discrepancies before end of shift.
• Assume Manager on Duty shifts when necessary.
• Develop and maintain open lines of communication within the department and with other departments.
• Ensure accuracy of group rooming lists and coordinate special requests with the Reservations Manager.
• Resolve guest problems expediently and professionally.
• Schedule staff according to daily occupancy and arrival/departure patterns.
• Handle disciplinary actions, coaching, and counseling sessions.

Requirements

• High school diploma or GED.
• Bachelor's degree in hospitality or related field preferred.
• 1 year of experience in Front Office, Housekeeping, Rooms, Reservations, or applicable hotel leadership role.
• General computer proficiency and advanced knowledge of Front Office computer systems.
• Pleasant phone demeanor and cash handling experience preferred.
• Excellent communication skills and ability to multitask.
• Ability to work under pressure in a fast-paced environment.

Nice-to-haves

• Experience in hotel leadership roles.
• Advanced problem-solving skills related to Front Office systems.

Benefits

• Health insurance
• Tuition reimbursement
• Paid time off
• 401(k) matching
• Employee discounts