Assistant Front Office Manager
Montage Hotels - West Hollywood, CA
posted 4 days ago
About the position
At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. The Assistant Front Office Manager is responsible for assisting the Front Office Manager in managing the day-to-day operations for guest reception, guest services, and concierge, including profitable financial management and proactive strategic leadership. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.
Responsibilities
- Assist the Front Office Manager in managing associate engagement, scheduling, payroll, counseling and department meetings.
- Oversee the arrival and departure experience, ensuring guests expectations are exceeded at all times.
- Lead by example; support the department operation and provide direct service to guests as needed.
- Oversee departmental matters as they relate to federal, state and local employment, labor and civil rights laws.
- Ensure all Human Resource standards and procedures are met on a daily basis.
- Support the hotel's life-safety systems and be prepared at all times for emergency situations.
- Resolve problems/issues to the satisfaction of involved parties. Cover MOD shifts.
- Interact frequently and positively with guests.
- Regularly move throughout the departments to visually monitor all elements (lighting, music, temperature), business levels, staffing levels, steps of service, FORBES standards, timing of service, hotel cleanliness and take steps to ensure hotel quality and presentations are met at all times.
- Ensure operational pars and back stock levels are maintained by calculating quarterly OSE inventory.
Requirements
- Minimum one year hotel management experience preferred
- Bachelor's Degree, preferred
- Word, Excel, PowerPoint, Opera Cloud, Alice, and Outlook; daily use of nearly all programs will occur
- Luxury hotel experience strongly preferred
Benefits
- Competitive salary range from $68,640 to $73,600
- Reasonable accommodations for applicants with disabilities
- Supportive work culture that values passion and engagement
